Front Desk Agent

Found in: Resume Library US A2 - 2 weeks ago

Visalia California, United States Fairfield Inn Visalia Full time
Compensation Type:
Hourly

Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
Fairfield Inn Visalia

140 South Akers StreetVisalia, CA 93291

Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book. 

Be familiar with all in-house groups. 

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

Qualifications:
College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

 

  • Front Desk Agent

    Found in: Resume Library US A2 - 1 week ago

    Rutherford, California, United States Auberge du Soleil Full time

    Job Description Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. Greet...

  • Seasonal Front Desk Agent

    Found in: Resume Library US A2 - 4 days ago

    Lake Arrowhead, California, United States Lake Arrowhead Resort and Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Roseville, California, United States Courtyard Roseville Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Tracy, California, United States Fairfield Inn Tracy Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Ontario, California, United States Residence Inn Ontario Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Receptionist Front Desk

    1 week ago

    Visalia, United States Mill Creek Management and Real Estate Sales, Inc. Full time

    Job DescriptionJob DescriptionSeeking individual to fill position of Front Desk/Receptionist in busy property management business.ResponsibilitiesGreet and welcome guests as soon as they arrive at the officeAnswer, screen and forward incoming phone callsProvide basic and accurate information in-person and via phone/emailUpdate calendars and schedule...

  • Front Desk Agent PT

    Found in: Resume Library US A2 - 2 weeks ago

    Pleasanton, California, United States Sheraton Four Points Pleasanton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago

    San Diego, California, United States Omni Hotels & Resorts Full time

    Location: San Diego Hotel     With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.  Omni San...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Beverly Hills, California, United States Mosaic Hotel & Maison 140 Beverly Hills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Staff

    Found in: Resume Library US A2 - 2 weeks ago

    Soquel, California, United States Valuable Recruitment Full time

    About us: Center for Wellness & Integrative Medicine is a Natural Medicine monitoring & treatment system, going beyond nutrition & lifestyle-based Wellness Systems delivering effective personalized services & highest quality products through a brick & mortar Clinic and nationwide telehealth, supported by convenient OnLine education, science-based OnLine...

  • Front Desk Agent

    Found in: Resume Library US A2 - 17 hours ago

    Santa Monica, California, United States FAIRMONT Full time

    Job Description What you will be doing: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:              Oversee and resolve all guest communication in a professional and courteous manner. Maintain guest accounts: guest checks, master accounts, vouchers, gift...

  • Health Club Front Desk

    Found in: Resume Library US A2 - 2 weeks ago

    Santa Rosa, California, United States Flamingo Resort & Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk

    Found in: Resume Library US A2 - 2 weeks ago

    Valencia, California, United States Interstate Therapy Solutions Full time

    Overview (Text Only): FRONT DESK Interstate Therpay Solutions (part of the Confluent Health family) is looking for a reliable individual for our Front Desk with experience in a healthcare therapy department to join our team in Valencia! You will attend to patients on the phone and in person. Coordinate and organize appointments and documentation to...

  • Assistant Front Desk Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Newport Beach, California, United States Renaissance Newport Beach Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Associates, Huntington Beach

    Found in: Resume Library US A2 - 2 weeks ago

    Huntington Beach, California, United States Equinox Full time

    Job Description We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization   Professionally greet members and guests Scan membership ID’s upon members entrance Answer phones...

  • Ace Guest Service Agent

    Found in: Resume Library US A2 - 3 weeks ago

    Palm Springs, California, United States Jobs for Humanity Full time

    Job Description POSITION SUMMARY: Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay.      ESSENTIAL JOB FUNCTIONS: 1 .Complete registration process in accordance with Ace Hotel’s check in standards:  Agent is to courteously greet guest, confirm length of...

  • Front Desk Agent

    Found in: Resume Library US A2 - 7 days ago

    Berkeley, California, United States FAIRMONT Full time

    Job Description Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: •    To consistently offer professional, friendly and engaging service •    To maximize revenues by upselling and following budget guidelines •    To handle Guest concerns and react quickly, logging...

  • Guest Service Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Santa Ynez, California, United States Chumash Enterprises Full time

    Overview: Responsible for all front desk operations, while providing exceptional service and promoting all areas of the Chumash Casino Resort. Responsibilities: • Responsible for all front desk operations including: greeting guests, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, preparing...

  • Club Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Berkeley, California, United States FAIRMONT Full time

    Job Description Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:             Consistently offer professional, friendly and engaging service Welcome guests to the Health Club and ensure they have a safe and enjoyable experience Ensure all guests are registered...

  • Front Office Assistant

    Found in: Resume Library US A2 - 2 weeks ago

    East Palo Alto, California, United States La Scuola International School Full time

    Job Description Under the direction of the Chief Operating Officer – or other members of school management– the Front Office Assistant individual supports the day-to-day administrative and logistical tasks in the East Palo Alto Campus front office.  This individual serves as liaison between students, faculty, staff, parents and the community. This...