Guest Service Agent

Found in: Resume Library US A2 - 2 weeks ago


Santa Ynez California, United States Chumash Enterprises Full time
Overview:
Responsible for all front desk operations, while providing exceptional service and promoting all areas of the Chumash Casino Resort.

Responsibilities:
• Responsible for all front desk operations including: greeting guests, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, preparing confirmation letters, and responding to brochure, newspaper delivery, and special requests.
• Provides excellent guest service to Team Members and guests.
• Interprets hotel policies accurately and graciously to guest. 
• Focuses on daily arrivals and departure process including registering guests, assigning rooms, and checking out of guest. 
• Communicates with Bell Attendants and Housekeeping Team Members on everyday arrivals, departures, special requests, and updated room status reports.
• Monitors guest needs and responds to all guest requests.
• Provides an accurate accounting of guest bills.
• Understands and adheres to proper credit, check cashing and cash handling policies and procedures.
• Familiar with room location, room type, rates and packages.
• Stays abreast of daily activities and meetings taking place in the hotel and casino.
• Addresses guest questions and assists with guest problems, concerns, and complaints with objectivity and graciousness.
• Performs office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting and filing all charges to guest master and city ledger accounts, and computer data entry.
• Responsible for all guest key cards and master keys given to housekeeping, bell staff, or maintenance. 
• Maintains workstations and common areas, ensuring cleanliness, presentation   and readiness for guests. 
• Promotes and uses suggestive selling techniques to sell the Chumash Casino Resort in all areas including hotel, spa, retail shops, restaurants, casino, and special events.
• Perform other duties as needed.

Qualifications:
• High School Diploma or GED Certificate.
• One year of experience in hotel front desk operations or related guest service experience.
• Experience in a luxury hotel environment preferred.
• Basic proficiency in computers, including Microsoft Office and database applications, e-mail and Internet.
• Must be flexible to work a variety of shifts, including nights, weekends and holidays.
• Previous cash handling experience.
• Attention to detail and strong organizational skills. 
• Excellent verbal and written communication skills for phone and written correspondence.  
• Self-motivated and self directed to assume additional duties when necessary.
• Able to follow through and complete tasks efficiently in a specified period of time.
• Must work well with guests and Team Members, having a positive attitude and good work ethics. 
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

Location:
3400 Highway 246

Minimum Pay Rate:
$23.00 per hour

Maximum Pay Rate:
$25.25 per hour


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