Front Desk Agent

3 weeks ago


Santa Monica California, United States FAIRMONT Full time
Job Description

What you will be doing:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:             

Oversee and resolve all guest communication in a professional and courteous manner.

Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.

Respond to all guests in a timely manner, ensure follow-up.

Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy.

Maintain and protect guest privacy and discretion.

Other duties as assigned.


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