Club Front Desk Agent

3 weeks ago


Berkeley California, United States FAIRMONT Full time
Job Description

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:            

Consistently offer professional, friendly and engaging service

Welcome guests to the Health Club and ensure they have a safe and enjoyable experience

Ensure all guests are registered prior to using the fitness facility

Ensure all guests are aware of the guidelines regarding the use of the facility

Maintain cleanliness of all types of equipment, public and service areas

Ensure guests members are aware of all programs and activities available

Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers and clean headsets. Issue towels and day lockers.

Provide guests with all information regarding the fitness facility and its offerings

Provide all administrative duties as required

Assist in promoting the facility and organizing special events as required

Report any equipment that needs servicing

Provide a high level of guest satisfaction through effective communication

Follow departmental policies and procedures

Follow all safety and sanitation policies

Other duties as assigned 

Answer phones.

Charge accounts and collect payments.

Maintain cleanliness of the locker room, lounge, and coffee areas.

Maintain full knowledge of emergency procedures provided in the colleague handbook

Oversee lost and found, making sure proper procedures are followed.

Assign tennis courts.

Prepare and maintain coffee/tea station.

Complete administrative tasks and miscellaneous reports given by the Managers.

Complete assigned tasks given by the Managers.


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