Customer Support Specialist
2 weeks ago
We are seeking a highly motivated Customer Support Specialist. As a Customer Support Specialist at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are committed to seeing them through until a satisfactory resolution is achieved. In this role, you will need to work quickly and multitask effectively. We seek dedicated individuals who are genuinely passionate about assisting customers.
What you’ll do
Your key responsibilities as a Customer Support Specialist at Order.co include:
Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co Customers & Vendors. You will be responsible for responding to customer inquiries, complaints, and requests for assistance. Your goal is to provide timely and effective solutions to ensure customer satisfaction.
Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. This may involve investigating technical problems, offering guidance on product usage, or escalating complex issues to the appropriate team.
Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. You should be able to explain complex concepts or technical information in a way that is easy for customers to understand.
Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times and keep them informed throughout the support process. You should be proactive in providing updates and maintaining open lines of communication.
Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. You will be responsible for documenting customer interactions, including the details of the issue and the steps taken to resolve it.
Collaborating with internal teams: As a Customer Support Specialist, you will work closely with other teams within Order.co, such as Account Management, Operations, or product development to relay customer feedback, report bugs, and contribute to ongoing improvements in customer experience.
Continuously improving customer support processes: We encourage a culture of learning and improvement. You will have opportunities to identify areas for enhancement in customer support processes and suggest ideas to optimize workflows and enhance customer satisfaction
-
Customer Support Specialist
2 weeks ago
New York, United States Gallagher Bassett Full timeJob DescriptionJob DescriptionGallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support SpecialistThe Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a...
-
Customer Onboarding and Support Specialist
1 week ago
New York, United States Hire Digital Full timeContent.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe. Content.co is looking for a Customer Onboarding...
-
Customer Onboarding and Support Specialist
4 weeks ago
New York, United States Hire Digital Full timeJob DescriptionJob DescriptionContent.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.Content.co is looking...
-
Customer Onboarding and Support Specialist
3 days ago
New York, United States Hire Digital Full timeContent.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe. Content.co is looking for a Customer Onboarding...
-
Solar Customer Service Support Specialist
3 days ago
New York, United States MPower Energy LLC Full timeJob DescriptionJob DescriptionMpower Solar is a leading provider of solar energy solutions committed to promoting sustainability and renewable energy adoption. We are dedicated to providing high-quality solar products and exceptional customer service to our clients across the New York region. We seek a talented and motivated Bilingual (English/Spanish)...
-
Client Success Specialist
3 weeks ago
New York County, New York, United States Broadway Support Services Full timeAbout Us: Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...
-
Support Specialist
3 days ago
New York, United States Pitcher AG Full time**Support Specialist** at Pitcher AG New York, New York, United States **At Pitcher, We Thrive on Innovation** Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America, and Asia Pacific. The revolutionary Sales Enablement platform that...
-
IT Support Specialist
2 days ago
New York, United States ProTek IT Solutions Full timeWe are a IT Managed Service Provider seeking a skilled IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required. We service hundreds of businesses, all with varying needs. From help desk to server setups and management,...
-
Customer Experience Specialist
7 days ago
New York, United States Daltile Full timeDal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like...
-
IT Support Specialist
1 week ago
New York, United States On Cue Hire Full timeOn Cue Hire is actively searching for an IT Support Specialist for a contract-to-hire position based in midtown Manhattan, serving our client directly on their premises. The role involves: Offering hands-on technical support for issues related to computer systems, software, and hardware, addressing inquiries received via phone or in person. MAC and PC...
-
Legal Support Specialist
4 weeks ago
New York County, New York, United States Crowell & Moring Full timeJob Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in...
-
Customer Support Technician
5 days ago
New York, United States BrickRed Systems Full timeWe are seeking for experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single...
-
Customer Support Operations Manager
3 weeks ago
New York, United States Metrobank Full time**Customer Support Operations Manager** * **Team:** Operations * **Location:** Holborn * **County:** Central London * **Ref:** 12784 * **Closing Date:** 25-Mar-2021 As the Customer Support Operations Manager, you will lead and develop our Bereavement and Vulnerable Customer teams who provide support and guidance to customers who have either suffered a recent...
-
IT Support Specialist
2 days ago
New York, United States Crystal Clinic Full timePosition Summary The IT Support Specialist I is responsible for on-site and remote support for computer network systems ensuring courteous, timely and effective resolution of client issues. Installs, maintains, and supports network systems including computers, mobile devices, telephony, and peripheral equipment. Due to the nature of the hospital services,...
-
Technology Support Specialist
3 days ago
New York, United States McDermott Will & Emery Full time** Technology Support Specialist** **Job Category****:** Information Technology (IT) **Requisition Number****:** TECHN01948 Showing 1 location **Job Details** **Description** **Position Summary:** The Technology Support Specialist provides tier two deskside technology customer support. This position assists with strategic projects and operational activities...
-
Customer Care Specialist
3 weeks ago
New York, United States New York Shuk Full timeJob DescriptionJob DescriptionCOMPANY DESCRIPTIONNew York Shuk is a Brooklyn-based maker of handcrafted Middle Eastern pantry staples. Our products are an important part of our personal story - they represent our mission to keep our culinary heritage alive, while also giving home cooks the tools and inspiration to cook more deliciously for their family and...
-
Support Specialist
1 day ago
New York, United States Jewishcamp Full time**Support SpecialistAt Island Quest Day Camp** Posted **Oct 13, 2021** Job Length **Year Round** **Description** The Support Specialist is an integral part of the operations and implementation team for Island Quest Day Camp. You will have the opportunity to participate and generate impact on the ground level of a start-up summer camp, with the support of...
-
IT Support Specialist
1 week ago
New York, United States Indotronix International Corporation Full timeJob Title: IT Support SpecialistLocation: New York, NYDuration: 6+ monthsPR: $41.00/hr on W2Description: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and, computer peripherals. • Documents, maintains, upgrades or replaces hardware and software systems. • Supports and maintains user account information including rights,...
-
Customer Experience Specialist
4 weeks ago
New York, United States Daltile Full timeDal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like...
-
Customer Experience Specialist
3 weeks ago
New York, United States Daltile Full time $21 - $30Dal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like...