Customer Experience Specialist

4 weeks ago

New York, United States Daltile Full time

Dal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like CRM, Oasis, SAP, Microsoft Office, and other programs.

**Primary Objective**:
Ensure our customers have the best showroom experience from initial contact to sales closure thus increasing sales and repeat business.

**Major Function and Scope**:

- Ensures all aspects of the customer selection and buying experience are exceptional. Including initial contact, specifications, pricing, sourcing, and order placement.
- Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development.
- Communicate with customers and internal teams to follow lead and capture sales.
- Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience.
- Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.
- Assists showroom efforts with lead generation and business research/development.
- Maintains showroom samples/sample room and product labels.
- Assists in planning and coordination of social media posts and significant showroom events.
- Performs other related duties and special projects required to help move the paradigm of the customer selling experience as required.

**Experience and Knowledge Required**:

- Requires High School diploma or GED
- Associate degree preferred but relevant work experience considered instead of degree
- 2 years of retail/design showroom/tile industry/customer service or project management required
- Proficient at reading blueprints

**Competencies**:

- Superior interpersonal and written/oral communication skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals.
- Exceptional organizational and time management skills
- Working knowledge of Microsoft Office including Excel and PowerPoint.
- Familiar with various social media platforms.

Other Pertinent Job Information:
Disclaimer: The information in this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**About Daltile**:

  • Customer Experience Specialist

    2 weeks ago

    New York, United States Behavioral Health Services North Full time

    Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 Customer Experience Specialist BHSN has emerged as a leader in behavioral health services by committing to strengthening individuals, families, and community life by bringing...

  • Customer Experience Specialist

    1 week ago

    New York, United States Withcove Full time

    **Customer Experience Specialist** at Thirty Madison Remote ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level...

  • Customer Experience Specialist

    2 weeks ago

    New York, New York, United States Rebag Full time

    CompanyRebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale...

  • Customer Experience Specialist

    1 week ago

    New York, United States Housing Works Full time

    **Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. **If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Housing Works fights for funding and legislation to ensure that all people...

  • Customer Experience Specialist

    3 days ago

    New York, United States Housing Works Full time

    Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and...

  • Customer Experience

    1 month ago

    New York, United States HealthyLine Full time

    **Company Overview**: Join HealthyLine, a leading provider of wellness products, dedicated to enhancing the well-being of our customers through innovative solutions. Our mission is to promote holistic health and wellness, and we are committed to delivering exceptional products and experiences to our audience. As a Customer Experience & Sales Specialist, you...

  • Customer Experience Specialist

    7 days ago

    York, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    1 week ago

    York, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Lead Customer Experience Specialist

    7 days ago

    New York, United States Point Broadband Sunset Digital Full time

    Lead Customer Experience Specialist Bristol, VA Summary: This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inquiries. Duties and Responsibilities: Essential duties and responsibilities include but...

  • German Customer Experience Specialist

    3 days ago

    New York, United States Aura Frames Full time

    **German Customer Experience Specialist** at Aura United Kingdom (home office) **WHAT WE DO** Aura connects people around the world through a brilliant and simple photo-sharing experience. Auras easy-to-use mobile app (available on iOS and Android) and gorgeous WiFi-connected digital photo frames provide an effortless, private, and secure way to share...

  • Customer Experience Specialist

    2 weeks ago

    New York, United States Rebag Full time

    **Company** Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale...

  • Customer Experience Workforce Manager

    4 days ago

    New York, United States Melio Payments Inc. Full time

    Customer Experience Specialist, Accountants/Bookkeepers Customer Experience New York City Customer Experience Specialist, Bill Operations Customer Experience New York City Customer Experience Specialist, General Customer Experience New York City Customer Experience Specialist, Partnerships Customer Experience New York City Customer Experience Workforce...

  • Customer Experience Billing Specialist

    6 days ago

    New York, United States Viola Full time

    GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...

  • Customer Experience Billing Specialist

    1 week ago

    New York, United States Viola Full time

    GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...

  • Customer Experience Specialist

    1 week ago

    New York, United States Helix Sleep Full time

    * ** Helix Sleep, our flagship brand launched in 2015, aims to change the way people sleep by bringing customization to the category through individually personalized mattresses for you, based on how you sleep. Each mattress is designed to your body type, sleeping position, and feel preference using our proprietary sleep technology.** * ** Launched in 2019,...

  • Customer Experience Specialist

    5 days ago

    New Orleans, United States KREWE Full time

    KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown. Since launching in 2013 the brand has continued to grow and evolve with an extensive offering of unique, hand-crafted sun and optical frames designed in New Orleans and crafted with the utmost attention to detail. In addition to 3 brick &...

  • Customer Experience Specialist

    6 days ago

    New Orleans, United States KREWE Full time

    Job DescriptionJob DescriptionKREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown. Since launching in 2013 the brand has continued to grow and evolve with an extensive offering of unique, hand-crafted sun and optical frames designed in New Orleans and crafted with the utmost attention to...

  • Customer Experience Billing Specialist

    6 days ago

    New York, NY, United States Viola Full time

    GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer...

  • Customer Experience Billing Specialist

    6 days ago

    New York, NY, United States Viola Full time

    GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...

  • Customer Success Specialist

    1 month ago

    New York, United States Informa, plc Full time

    Are you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the e Specialist, Customer, Operations, Project Management, Retail