Customer Onboarding and Support Specialist

2 weeks ago


New York, United States Hire Digital Full time

Content.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.

Content.co is looking for a Customer Onboarding and Support Specialist responsible for providing end-to-end customer onboarding and support, ensuring a positive customer experience. You will resolve technical issues, create and maintain knowledge base articles, and offer tailored recommendations to meet customers' business needs. The ideal candidate has a strong background in customer onboarding and support within a SaaS company, excellent communication skills, and the ability to work independently.

RESPONSIBILITIES

  • Take complete ownership of the end-to-end customer onboarding and support process.
  • Deliver exceptional customer support experience to each customer.
  • Resolve technical issues and provide troubleshooting solutions.
  • Ensure customer issues are resolved from start to finish, including internal communication and recommendations on best practices.
  • Create and maintain Knowledge Base Articles in text, graphic, and video formats for internal and external audiences.
  • Offer relevant recommendations tailored to customers' specific business needs.
  • Guide customers through the setup and administration of their Account to ensure a positive initial outcome.
REQUIREMENTS
  • Experience in customer onboarding and support within a SaaS company, helping customers maximize their business potential using technology.
  • Hands-on experience with cloud applications, such as CRMs, and related technologies.
  • Familiarity with customer support software and practices (e.g., Intercom).
  • Ability to work independently, manage time effectively, and prioritize tasks under pressure.
  • Proven ability to deliver successful customer-facing presentations and engagements with strong communication skills.
  • Apply customer success principles to drive customer satisfaction.
  • Resolve customer service issues and handle complex problems strategically.
  • Excellent written and verbal communication skills.


  • New York, United States Hire Digital Full time

    Content.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe. Content.co is looking for a Customer Onboarding...


  • New York, United States Hire Digital Full time

    Job DescriptionJob DescriptionContent.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.Content.co is looking...


  • New York, United States SANS Full time

    TECH MATCH New York Candidates only. Local only Job Title: FIX Onboarding and Production Support SpecialistDuties: 5 days onsite to start but will evolve into hybrid 4/1 after 3 months. Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations....


  • New York, United States SoHo Dragon Full time

    Job DescriptionJob DescriptionSalary: SoHo Dragon represents an investment bank with offices in New York, NY that needs to hire a hands-on FIX Onboarding and Production Support Specialist. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues.5 days onsite to...


  • New York, United States Shulman Fleming & Partners Full time

    Job DescriptionJob DescriptionContract FIX Onboarding and Production Support SpecialistMUST be local to New York City 5 days onsite to start but will evolve into hybrid 4/1 after 3 months.Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations....


  • New York, United States EDPSI Full time

    Job Title: FIX Onboarding and Production Support Specialist ConsultantDuties: 5 days onsite in midtown Manhattan, NYC to start but will evolve into hybrid 4/1 after 3 months.Hands on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations.The ideal...


  • New York, United States Talan Full time

    Company Description Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally. Present on five continents, the group plans to achieve a turnover of 600...


  • New York, United States YAI Full time

    If you are a current YAI employee, please click this link to apply through your Workday account. About the Position: The HR Onboarding Specialist will work closely with HR Managers, Assistant Directors and Program Managers to provide support in scheduling candidates for appointments and preservice/orientation, processing and onboarding of new hires and...


  • New York, United States Signifyd Full time

    **Customer Support Specialist** Mexico City Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industrys most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect...


  • New York, New York, United States Frontify Full time

    Your new companyA lot has changed at Frontify over the last decade, but people continue to be at the heart of our vision. Every day, we empower thousands of brand builders worldwide — including teams at Lufthansa, KIA, Vodafone, and Uber — to create brands that have an impact. Our more than 300 employees collaborate and engage in and around our...


  • New York, United States Renew Cares Full time

    **HR Onboarding Specialist** **Who we are**: Our team of highly skilled wound care specialists deliver hospital level treatment and attention in skilled nursing facilities, dramatically cutting down on avoidable healing setbacks**.** Our leadership has over 25 years of experience in the skilled nursing space, and we've applied our extensive industry...

  • Onboarding Specialist

    4 weeks ago


    New York, United States Winston Retail Solutions Full time

    Job DescriptionJob DescriptionJob Title: Onboarding SpecialistDepartment: Recruiting & Onboarding Reports to: Sr. Director of Talent Location: New York City – In office 2 days a week with Team Status: Full-time Job Summary:This position will ensure new hires are onboarded efficiently and successfully throughout the Winston hiring and training process. This...


  • New Bedford, Massachusetts, United States Randstad USA Full time

    Growing pharmaceutical company looking for an Onboarding Specialist onsite 3 days a week in Bedford, MA. We are seeking a highly organized and detail-oriented Onboarding Specialist to join our Talent Acquisition team. The Onboarding Specialist will play a pivotal role in ensuring a seamless and positive experience for new hires as they transition into our...


  • New York, United States Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...


  • New York, New York, United States Michael Page Full time

    About Our Client A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services. Job Description Collaborate with clients and the Trading Desk to understand their FIX onboarding requirements and configure FIX settings accordingly.Troubleshoot and resolve technical...


  • New York, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...


  • New York, United States Michael Page Full time

    About Our Client A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services. Job Description Collaborate with clients and the Trading Desk to understand their FIX onboarding requirements and configure FIX settings accordingly.Troubleshoot and resolve technical...


  • New York, United States Uncork Capital Full time

    **Customer Support Specialist** at Torii New York, New York, United States **About the Role** We are looking for a **Customer Support Specialist** to be the initial hire within the support team of Customer Success. You will report to the Manager of Customer Success and take the lead in shaping the processes and procedures of the support function. As a...


  • New York, New York, United States Order Full time

    Company Description is a guided B2B marketplace with a mission to simplify buying for businesses. makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save...


  • New York, United States Business Services Opportunities Full time

    The HR Onboarding Coordinator provides HR support for business services employees based in the NY and DC offices. The primary responsibility of this role is to manage the onboarding process and to provide a positive, comprehensive and enjoyable onboarding experience for all new hires. Secondary responsibility of this role is to provide administrative support...