Solar Customer Service Support Specialist
4 weeks ago
Mpower Solar is a leading provider of solar energy solutions committed to promoting sustainability and renewable energy adoption. We are dedicated to providing high-quality solar products and exceptional customer service to our clients across the New York region.
We seek a talented and motivated Bilingual (English/Spanish) Solar Customer Service Support Specialist to join our dynamic team. The ideal candidate will be fluent in both English and Spanish and possess excellent communication skills to assist our diverse customer base with their inquiries and concerns related to their solar system.
The Customer Service Specialist is responsible to:
- Provide exceptional customer service and support to clients.
- Address customer inquiries, concerns, and technical issues related to solar energy systems, including installation, operation, billing, incentives, and maintenance.
- Troubleshoot and resolve customer issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.
- Educate customers on the benefits of solar energy and our products and services, offering tailored solutions to meet their needs.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams, including sales, operations, compliance, and technical support, to ensure seamless customer experiences.
You are qualified to be the Customer Service Specialist if you have:
- Fluency in both English and Spanish, both written and oral.
- Previous experience in customer service or sales, preferably in the solar energy industry, is highly desirable.
- Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues diplomatically.
- We use empathy and soft skills to de-escalate highly emotional situations to ensure quality customer interaction.
- Thorough knowledge of all functionalities of Excel, Word, & Outlook.
Company DescriptionAbout Mpower Energy:
Founded in 2009, Mpower Energy is a Brooklyn-based energy supplier specializing in 100% renewable energy. Our corporate mission is to help reduce the earth’s carbon footprint while changing the energy game one step at a time. We service residential and commercial customers across ten states and are growing every day The culture here is diverse, lively & fun, forward-thinking, entrepreneurial, and collaborative.Company DescriptionAbout Mpower Energy: \r
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Founded in 2009, Mpower Energy is a Brooklyn-based energy supplier specializing in 100% renewable energy. Our corporate mission is to help reduce the earth’s carbon footprint while changing the energy game one step at a time. We service residential and commercial customers across ten states and are growing every day The culture here is diverse, lively & fun, forward-thinking, entrepreneurial, and collaborative.
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