IT Support Specialist

3 weeks ago


New York, United States On Cue Hire Full time

On Cue Hire is actively searching for an IT Support Specialist for a contract-to-hire position based in midtown Manhattan, serving our client directly on their premises. The role involves:

  • Offering hands-on technical support for issues related to computer systems, software, and hardware, addressing inquiries received via phone or in person.
  • MAC and PC troubleshooting experience, level II support
  • Troubleshooting and repairing issues with HP printers and other IT-related problems encountered within the office environment.
  • Elevating complex issues to the tier 2-3 remote support team as necessary.
  • Ensuring daily computer system operations run smoothly.
  • Handling customer support requests through email and phone, providing prompt assistance.
  • Diagnosing problems by asking precise questions and guiding users through corrective steps.
  • Performing installations, modifications, and repairs to computer hardware and software, including imaging for laptops/desktops.
  • Utilizing diagnostic tools to troubleshoot and resolve issues.
  • Addressing technical issues related to Local and Wide Area Networks (LAN/WAN) and other system configurations.
  • Setting up computer peripherals for end-users.
  • Conducting follow-ups with customers to confirm resolution of their issues and gathering user feedback on computer operations.
  • Generating reports to identify and analyze recurring malfunctions.

This position requires a proactive approach to IT support, aiming to ensure optimal system functionality and user satisfaction.
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