Business Process Development Specialist – Marketing

4 weeks ago

Chicago Illinois, United States Epsilon Full time
Job Description

About the role: 

The Operational Excellence (OpX) Manager role is positioned to work alongside the Director, and in lockstep with all order-to-cash related cross-functional teams to create, deliver, train and maintain a seamless and efficient process from pre-sales campaign lead generation to final campaign activation and billing.  

The OpX Manager will have various responsibilities in the areas of: 

Business Analyst 

Data Integrity 

Sales Enablement 

Sales & Revenue Operations 

The OpX Manager will work closely with leads from: 

Sales 

Client Solutions Management / Account Management 

Delivery Ad Operations 

Retail Business Owners (RBOs) 

Accounting & Finance 

Product 

Onboarding 

Analytics, Yield & Business Intelligence  

The OpX Manager will be directly responsible for:  

Supporting the process of developing, documenting and maintaining an order-to-cash process that is active and aligned from all areas of the business. 

Supporting the process of developing, documenting and maintaining a team RASCI that outlines responsibilities across sales, activation & delivery teams.  

Working within order-to-cash tool sets to ensure Data Integrity & Accuracy, for example FUSE, Salesforce, PIO, Platform and others.  

Acting in a “Business Analyst” style role to evaluate, create, document and rollout needs around new and existing products and processes. 

Working with responsible teams to ensure the successful completion of data integrity related activities like Gate Checks, billing windows and any other steps needed to ensure a seamless next step in the process.  

Assisting with all cross-functional business process creation, documentation and training.  

Working with various cross-functional teams to identify SMEs and educate/train in a “train the trainer” style interaction, which will ensure successful activation of necessary processes across the business  

Special Projects that impact the order-to-cash process, for example Credit Card deprecation.  

Assisting the Billing Analyst teams on escalation needs, complex issue resolution and ongoing training of the order-to-cash process to ensure correct steps are maintained and delivered.  

Working to evaluate areas of the business that can benefit from process improvement through task delegation, including but not limited to the activation of Epsilon India resources as needed.  

Case Management in Salesforce and PIO for special needs cases not directly related or responsible from other cross-functional teams.  

This role will require strong communications skills, organization, and attention to detail. It’s important that the individual in this role understands its crucial impact on the organization, from big projects to small tasks. 

Accountability 

This position will report into the Associate Director, Operational Excellence, who reports up through the SVP of Business Transformation & Onboarding, with regular interaction from all other cross-functional leaders. Performance will be evaluated through successful performance of duties and responsibilities, ability to multitask in a fast-moving culture, organizational skills, and enabling the cross-functional teams to operate with more efficiency and higher output. A critical outcome will also focus on the role’s ability to action tasks quickly and with efficiency to move the new deal pipeline forward. The role will require regular interaction with cross-functional teams, known and unknown across Epsilon and at times, executive leadership.  

Overall, the role will require strong communications skills, organization, and attention to detail. It’s important that the individual in this role understands its crucial impact to the organization, from big projects to small tasks. This role will often interact with executive leadership and the candidate should be excited about growth opportunities, stretch assignments and new areas of exposure across the organization. Finally, it’s critical that the candidate takes an interest in educating themselves on the everchanging landscape of the Retail Media industry, positioning themselves as a go-to resource and knowledge base of internal best practices and external efficiencies that will help the client grow.  

Strengths 

With a focus on strategy and support with operational processes, this role will require:  

Interest in retail, eCommerce and digital advertising 

In-depth understanding of the MS Office product suite

Ability to organize a daily workload by priorities 

Ability to receive direction from multiple stakeholders at all levels of the organization 

High level of customer service and EQ (emotional Intelligence) 

A proactive approach to problem-solving with strong decision making skills 

Professional level verbal and written communication skills 

A team-oriented positive approach with an excitement to play an important role in a growth focused global company 

Ability to work in an agile and fast- pace work environment  

Strong organization skills – proving the ability to prioritize to ensure deadlines are met  

Ability to problem solve focused on being solution oriented  

Excellent interpersonal communication skills 

Efficient time management skills – able to sustain timeline management and campaign deliverables   

Work Experience 

3+ years’ working in a client facing style role 

3+ years’ experience in Retail Media industry and/or equivalent experience, primarily within advertising and/or corporate retailer environments 

2+ years’ in operational excellence or operational process, project management or product management style role 

  • Legal Business Development Specialist

    4 weeks ago

    Chicago, Illinois, United States Marshall Graham Full time

    Law firm consulting firm is a recognized leader in providing strategic and economic expertise to minority and women-led solo attorneys, law firms, and practice groups. Their mission is to empower legal professionals with effective strategies that drive value and growth. They specialize in developing strategic planning processes and identifying key success...

  • Business Development Specialist

    1 month ago

    Chicago, United States Vitae Health Systems Full time

    **Business Development Specialist** Chicago, IL **Job Summary**: As a Business Development Specialist, your primary responsibility will be to promote and sell the clinical services we offer and to establish and strengthen relationships with key stakeholders in the healthcare industry. This role requires a combination of sales expertise,...

  • Marketing Specialist

    4 weeks ago

    Chicago, Illinois, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...

  • Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Canon Business Process Services, Inc. Full time

    Overview: The Operations Manager oversees the operations and client relations of a segment of accounts within a region.  Manages the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction.  Maximizes customer...

  • Business Development Specialist

    1 day ago

    Chicago, United States Miracom Hive Full time

    Business Development Specialist - Pave the Way to Growth and Success!Are you a persuasive and driven individual with a passion for expanding business opportunities? We have an exciting opportunity for you to become a Business Development Representative and be the catalyst for our company's growth.Responsibilities:Research and identify potential clients and...

  • Business Development Specialist

    1 week ago

    Chicago, United States Conneqt Digital Full time

    Business Development -US Market Experience: 8-10 years in Digital IT Services Sales in the US Type: Full-time Company Overview: Join Conneqt Digital A division of Quess Corp, a trailblazing force in digital services, committed to revolutionizing technology solutions. We are seeking a dynamic Senior Digital Services Sales Specialist to drive strategic...

  • Business Development Specialist

    2 weeks ago

    Chicago, United States Conneqt Digital Full time

    Business Development -US MarketExperience: 8-10 years in Digital IT Services Sales in the USType: Full-timeCompany Overview: Join Conneqt Digital – A division of Quess Corp, a trailblazing force in digital services, committed to revolutionizing technology solutions. We are seeking a dynamic Senior Digital Services Sales Specialist to drive strategic growth...

  • Business Development Specialist

    4 weeks ago

    Chicago, United States The Bridger Group Full time

    Who They Are Our client is a leading residential design based product manufacturer who is looking for a Business Development Specialist to oversee a $1M territory in the Chicago market. This person will be a true outside sales rep calling on the residential A&D community in the territory. They are the most reputable brand in the space with one of the lowest...

  • Marketing Specialist

    2 weeks ago

    Chicago, United States Promo Builder Full time

    Promo Builder LLC is looking for a Marketing Specialist to join our team in our IL office. The Marketing Representative will create and distribute positive branding messages and collateral for the company's products and services.The ideal person for this position has a dynamic personality and is passionate about sales and marketing. This candidate should...

  • Business Development Specialist

    23 hours ago

    Chicago, United States Pyxai, Inc. Full time

    Job DescriptionDo you have prior experience in Business Development for the Banking, Marketing, and/or Advertising industries? Are you interested in operations, supervising, motivating, coaching and training shift supervisors and new employees?If so, then this position is for you. The ideal individual in this position will be required to develop, implement,...

  • Marketing Specialist

    4 days ago

    Chicago, United States Promo Builder Full time

    Promo Builder LLC is looking for a Marketing Specialist to join our team in our IL office. The Marketing Representative will create and distribute positive branding messages and collateral for the company's products and services. The ideal person for this position has a dynamic personality and is passionate about sales and marketing. This candidate should...

  • Business Development Executive

    2 weeks ago

    Chicago, Illinois, United States Curinos Full time

    Job Description Curinos is currently looking for a Business Development Executive focused on our full suite of solutions across the balance sheet including omnichannel experience.  This dynamic individual will possess a strong track record of rapidly increasing new business pipeline from existing clients and penetrating new markets and prospects. The...

  • Marketing Specialist

    3 weeks ago

    Chicago, United States Promo Builder LLC Full time

    Job DescriptionJob DescriptionPromo Builder LLC is looking for a Marketing Specialist to join our team in our IL office. The Marketing Representative will create and distribute positive branding messages and collateral for the company's products and services.The ideal person for this position has a dynamic personality and is passionate about sales and...

  • Marketing Communications Specialist

    7 days ago

    Chicago, United States Builden Partners Full time

    Builden Partners seeks a Marketing Communications Specialist to develop and execute marketing and communications strategy for our growing list of law firm clients. Builden is changing the way law firms think about marketing. Our unique marketing infrastructure model resonates with attorneys and has put us on a tremendous growth trajectory. Our clients range...

  • Marketing Specialist

    6 days ago

    Chicago, United States Walner Law Full time

    Job Overview: We are seeking a highly motivated and creative Marketing Specialist to join our team. As a Marketing Specialist, you will be responsible for developing and implementing marketing strategies to promote our work and drive brand awareness, generate leads, and increase community engagement. **Duties**: - Develop and execute marketing campaigns...

  • Business Development Manager

    2 weeks ago

    Chicago, Illinois, United States Rapyuta Robotics Full time

    Rapyuta Robotics is seeking talented and ambitious individuals with a can-do attitude to help revolutionize robotics. We build and operate the world’s first cloud robotics platform. On top of this platform, we have built multiple exciting robotics products such as a Automated Warehouse  (ASRS: Automated Storage and Retrieval Systems) solution for...

  • Legal Business Development Specialist

    2 weeks ago

    Chicago, United States Marshall Graham LLC Full time

    Job Description Job Description Law firm consulting firm is a recognized leader in providing strategic and economic expertise to minority and women-led solo attorneys, law firms, and practice groups. Their mission is to empower legal professionals with effective strategies that drive value and growth. They specialize in developing strategic planning...

  • Sr. Influencer Marketing Specialist

    5 days ago

    Chicago, Illinois, United States BISSELL Homecare Full time

    Overview: BISSELL, a leading global organization in cleaning solutions since 1876, is seeking a strategic and innovative Senior Influencer Marketing Specialist to spearhead influencer and affiliate marketing initiatives.   We're in search of an organized and proactive individual with a passion for driving growth through impactful influencer programing,...

  • VP, Group Business Development Director

    4 weeks ago

    Chicago, Illinois, United States Razorfish Full time

    Job Description The VP of Business Development (VP BD) manages the successful activation of growth strategies across Razorfish, collaborating with cross-discipline leads to win and convert competitive new business opportunities that drive healthy incremental revenue and strategic new client acquisition. This individual should be a strategist at heart with...

  • Marketing Communications Specialist

    3 days ago

    Chicago, United States Builden Partners Full time

    Builden Partners seeks a Marketing Communications Specialist to develop and execute marketing and communications strategy for our growing list of law firm clients. Builden is changing the way law firms think about marketing. Our unique marketing infrastructure model resonates with attorneys and has put us on a tremendous growth trajectory. Our clients range...