Commercial Account Manager

Found in: Resume Library US A2 - 7 days ago


Orlando Florida, United States Frank Gay Commercial Services Full time
Overview:
Frank Gay Commercial Services is looking for an EXPERIENCED Account Manager to provide expert-level service to commercial customers. The ideal person will contribute to business growth, customer retention, and timely accounts receivables.

 

What we OFFER you:

Health, Dental, Vision

Paid life insurance

Matching 401K

Weekly pay

Performance Bonus

Paid Time Off (PTO)

12 Paid Holidays

Paid Birthday Off

Company Cell phone

Company Laptop

What you will do:

Communicating with customers to ensure that all their needs are understood and addressed.

Building strong customer relationships to maintain quality of business with our customers.

Collaborating with various internal departments to ensure that they fulfill all customer requests.

Resolving complaints and keeping track of all processes that pertain to the customer’s desires.

Acting as the customer’s main point of contact to ensure that their demands are met with a focus on improving the customer experience.

Collecting and analyzing data concerning consumer behavior to understand changing needs.

Manage accurate and timely billing of commercial accounts.

Strong problem-solving and decision-making skills

Effectively manage account receivables and collection

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

You must have:

Proven 3+ years of Account Management experience (B2B preferred)

Experience in handling Property Management Accounts a PLUS

Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel)

Deadline and detail-oriented

Exceptional verbal and written communication skills

Ability to collect, track, and analyze large amounts of data

Adaptability and strong problem-solving skills

Excellent active listening skills

Strong problem-solving and decision-making skills

Ability to build rapport and collaborate with others within the internally and externally

Understanding of consumer behaviors and industry trends

Proven ability to successfully manage multiple accounts

Bilingual in English & Spanish a plus

Trades Experience a plus



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