Commercial Account Manager

3 weeks ago


Orlando, United States Frank Gay Commercial Services Full time

Overview:

Frank Gay Commercial Services is looking for an EXPERIENCED Account Manager to provide expert-level service to commercial customers. The ideal person will contribute to business growth, customer retention, and timely accounts receivables.

What we OFFER you:

  • Health, Dental, Vision
  • Paid life insurance
  • Matching 401K
  • Weekly pay
  • Performance Bonus
  • Paid Time Off (PTO)
  • 12 Paid Holidays
  • Paid Birthday Off
  • Company Cell phone
  • Company Laptop

What you will do:

  • Communicating with customers to ensure that all their needs are understood and addressed.
  • Building strong customer relationships to maintain quality of business with our customers.
  • Collaborating with various internal departments to ensure that they fulfill all customer requests.
  • Resolving complaints and keeping track of all processes that pertain to the customers desires.
  • Acting as the customers main point of contact to ensure that their demands are met with a focus on improving the customer experience.
  • Collecting and analyzing data concerning consumer behavior to understand changing needs.
  • Manage accurate and timely billing of commercial accounts.
  • Strong problem-solving and decision-making skills
  • Effectively manage account receivables and collection
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

You must have:

  • Proven 3+ years of Account Management experience (B2B preferred)
  • Experience in handling Property Management Accounts a PLUS
  • Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel)
  • Deadline and detail-oriented
  • Exceptional verbal and written communication skills
  • Ability to collect, track, and analyze large amounts of data
  • Adaptability and strong problem-solving skills
  • Excellent active listening skills
  • Strong problem-solving and decision-making skills
  • Ability to build rapport and collaborate with others within the internally and externally
  • Understanding of consumer behaviors and industry trends
  • Proven ability to successfully manage multiple accounts
  • Bilingual in English & Spanish a plus
  • Trades Experience a plus


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