Remote Customer Service Representative

4 days ago

Remote, Oregon, United States Tcg San Antonio Campus LLC Full time $30,000 - $60,000 per year

About Us:

TCG San Antonio Campus LLC, part of Sagora Senior Living, is a professional organization dedicated to providing exceptional development, training, and community services. Based in San Antonio, Texas, our mission is to enhance the lives of residents, clients, and partners by delivering excellence in communication, service, and operational performance. We are expanding our remote team and seeking motivated individuals to join our growing organization.

Job Overview:

We are looking for a Remote Customer Service Representative who will serve as the first point of contact for our clients, residents, and community members. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to handle multiple inquiries with professionalism and accuracy. This is a remote position that requires reliability, empathy, and dedication to customer satisfaction.

Responsibilities:

  • Handle incoming calls, emails, and live chat inquiries from customers and residents in a professional and courteous manner.
  • Provide accurate information regarding company services, programs, and policies.
  • Resolve customer issues efficiently, escalating complex matters to the appropriate department when necessary.
  • Maintain detailed records of customer interactions using CRM and internal systems.
  • Follow communication scripts and procedures while maintaining a natural and helpful tone.
  • Process service requests, applications, and data entry tasks accurately.
  • Collaborate with the on-site administrative and operations teams to ensure smooth coordination of services.
  • Identify recurring issues and provide feedback to management for process improvement.
  • Meet daily, weekly, and monthly performance metrics.
  • Maintain confidentiality and professionalism at all times.

Qualifications:

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum of 1–2 years of experience in customer service, call center, or administrative support (remote experience preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in Microsoft Office, Google Workspace, and CRM software.
  • High-speed internet connection and a quiet workspace.
  • Self-motivated, dependable, and comfortable working independently.

Benefits:

  • Competitive hourly pay and performance-based bonuses.
  • Health, dental, and vision insurance (for eligible employees).
  • Paid time off and holidays.
  • Flexible remote schedule and supportive team culture.
  • Opportunities for career advancement and training.

Job Type: Full-time

Pay: $ $27.00 per hour

Work Location: Remote

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