Customer Service Representative

3 days ago

Remote, Oregon, United States Technocraft Solutions Full time $65,000 per year

As a Customer Service Representative - Treasury Services, you'll be expected to

  • Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
  • Ensure adherence to established call procedures and customer service standards.
  • Provide accurate information and solutions to customer inquiries in a professional manner.
  • Ensure high levels of accuracy and attention to detail in every customer interaction.
  • Work with supervision on standard tasks, and handle special tasks with general guidance.
  • Maintain a high level of accuracy when addressing customer concerns.

The successful candidate will provide excellent customer service while adhering to required call-handling techniques. You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary.

Qualifications:

  • Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
  • Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
  • Excellent customer service skills with the ability to manage multiple types of inquiries.
  • Ability to follow structured processes and maintain high accuracy levels.
  • Strong verbal communication skills and professional telephone etiquette.
  • Ability to work under supervision and follow established guidelines.
  • Experience in financial services or call center operations is a plus.

Job Type: Contract

Pay: $ $31.11 per hour

Work Location: Remote

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