Customer Service Representative

4 days ago

Remote, Oregon, United States Alan Ives Construction Full time $40,000 - $90,000 per year

About Alan Ives Construction Co LLC

Founded in 1993, Alan Ives Construction Co LLC is a trusted general contracting firm located in downtown Chicago, Illinois. For over three decades, our company has delivered exceptional commercial, residential, and institutional construction projects across the Chicagoland area. Our reputation is built on integrity, teamwork, and a commitment to delivering quality craftsmanship on time and within budget.

We believe our success depends on clear communication and exceptional service — not only in the field but also within our client relations team. We are currently seeking a dedicated Customer Service Representative to support our growing client base and ensure a smooth flow of communication between customers, project teams, and management.

Position Overview

The Customer Service Representative (CSR) will act as the first point of contact for clients, vendors, and partners. The role involves managing inquiries, providing project updates, coordinating schedules, and supporting administrative tasks related to construction projects. This position requires professionalism, attention to detail, and excellent organizational skills.

The ideal candidate will have a background in customer service, office administration, or construction-related communication.

Key Responsibilities

  • Serve as the primary point of contact for client inquiries via phone, email, or in-person.
  • Provide information about ongoing projects, timelines, and service updates.
  • Manage customer records, job files, and communication logs in company systems.
  • Assist project managers and office staff with scheduling, documentation, and follow-up tasks.
  • Coordinate appointments and service calls with clients and field teams.
  • Handle billing or contract-related questions and route them to the proper department.
  • Resolve customer concerns in a professional and timely manner.
  • Maintain confidentiality of client and company information.
  • Support the administrative team with office duties such as filing, data entry, and reporting.
  • Uphold the company's reputation by delivering exceptional service and communication.

Qualifications

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • 1–3 years of experience in customer service, preferably in a construction or office environment.
  • Strong communication and interpersonal skills.
  • Excellent phone and email etiquette.
  • Ability to multitask and prioritize in a fast-paced setting.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Experience using CRM or project management software is a plus.
  • Positive attitude, dependable, and team-oriented.

Benefits

  • Competitive hourly wage or salary based on experience.
  • Health, dental, and vision insurance.
  • Paid time off and company holidays.
  • Professional growth and advancement opportunities.
  • Supportive and collaborative work culture.

Job Type: Full-time

Pay: $3, $4,550.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Work from home

Work Location: Remote

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