Remote Client Retention Specialist Role

3 days ago

Remote, Oregon, United States GRT Financial, Inc Full time $17,000 - $60,000 per year

Full-time 100% Remote Client Retention Specialist Position

$17 per Hour + Bonus Pay

Work Schedules:

8AM-4:30PM EST, 10AM-6:30PM EST, 12:30PM-9PM EST

GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.

The Client Retention Specialist will support G.R.T. Financial in helping our clients become debt free. You will work closely with our recently enrolled clients, being their main point of contact for the first several months of the program. Strong communication skills are a must and we have found that good listeners and empathetic individuals thrive in this position as all of our clients have their own unique story.

If you have sales or retention experience in a high volume call center we are looking for you. If you are looking for a rewarding position, a great work environment, and helping people on a daily basis, apply today

Responsibilities:

  • Taking incoming telephone calls from customers and following up with touch point tasks on a daily basis
  • The ability to control conversations and appropriately answer customer objections and questions
  • Deliver an accurate description of product and/or service to customers
  • Navigate computer systems to properly assist the customer and locate customer data or other electronic information
  • Ability to think on your feet and overcome objections well
  • Maintains a high level of service with customers and meets performance targets
  • Develops and maintains productive working relationship with team members

Qualifications:

  • Minimum of 1-2 years of retention experience
  • Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every customer
  • Intermediate typing and math skills to meet production needs of the position.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, read, analyze and interpret documents, understand procedures, write correspondence and speak clearly to members and employees
  • Must have High Speed Internet (50 MBPS) and Wi-Fi access

Benefits:

  • $17/hr. paid weekly plus monthly bonus
  • Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
  • 4O1k/Retirement Benefit Options (See Summary Plan Description)
  • Paid vacation in accordance with the Company PTO Policy.
  • 100% company covered life Insurance
  • 100% company covered Short/Long-Term Disability
  • Flexible spending accounts
  • Employee Assistance Program (EAP)

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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