Retention Specialist

4 days ago

Remote, Oregon, United States American Consumer Shows Full time $70,000 - $125,000 per year

Job description

As a Retention Specialist at American Consumer Shows (ACS), you will work with a fun, friendly and energetic team, passionate about growing our business and providing our clients the highest level of service. With your persuasive skills and problem-solving mindset, you will execute customer retention strategies that drive revenue and foster lasting relationships with our clients throughout the United States. We offer starting compensation of $70,000, a raise of $2,500 after 90 days, a raise of $2,500 after 180 days, and additional raises every six months for two years, reaching $125,000 and higher Bring your winning attitude, drive, and serious desire to make money. We provide the training and the tools to get the job done

Established in 1979, ACS is the nation's leading event management producer in the wedding and home improvement industries, producing 230+ trade shows each year.

Key Responsibilities:

  • Engage with clients who are considering canceling their booth space at one of our events, address their concerns, and highlight the value of continued participation.
  • Foster client loyalty by ensuring a high level of customer satisfaction through proactive support and effective problem-solving.
  • Manage payment obligations, including collecting overdue payments and negotiating payment plans to avoid escalation to collections.
  • Collaborate with the Sales Manager to analyze customer feedback and fine-tune retention strategies.

What We Offer:

  • Simple, proven processes with step-by-step methods that deliver results.
  • Access to cutting-edge technology to support your success.
  • Extensive training and ongoing feedback from senior staff to keep you motivated and on track.

What You'll Bring:

  • A strong sense of urgency and self-pressure to hit daily goals.
  • Highly competitive with a strong desire to be recognized as a top producer.
  • Professionally aggressive.
  • Bottomline oriented.
  • At least two years of experience in a retention role or strong inside sales experience.
  • Excellent time management, prioritization, and multitasking abilities in a fast-paced, deadline-driven environment.
  • A charismatic and persuasive personality, combined with excellent verbal communication skills.
  • Strong organizational skills, attention to detail, and the ability to analyze and solve problems effectively.
  • Must be tech savvy, extremely computer literate and comfortable working with multiple computer monitors.
  • Ability to learn, retain, and apply detailed information.
  • Outgoing personality (people person).
  • Excellent communication, selling and influencing skills.
  • Passion for being an integral part of a 45-year-old company with extraordinary growth ahead.
  • Proficiency with Excel, Outlook, Word, and Act (CRM) is a plus

Benefits:

  • 401(k) plan
  • Paid vacation, holidays, sick days, and personal days
  • Flexible schedule

Schedule:

  • Monday to Friday

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

  • 401(k)
  • Flexible schedule
  • Paid time off

Application Question(s):

  • This position is 100% phone based. In the past five years, does your resume include a remote phone-based role in customer retention, account management, inside sales, or a similar position?

  • Are you capable of meeting a weekly and monthly quota, high call volume, and working under constant pressure? Do you put pressure on yourself if you haven't hit your goals for the day?

  • Do you have experience with debt collections?

  • References are essential. Will you be able to provide verifiable references for your last three positions held?

Work Location: Remote

  • Retention Specialist

    4 days ago

    Remote, Oregon, United States GetDandy Full time $55,000 - $85,000 per year

    Client Retention Specialist (Growth Advisor) — Remote | GetDandyAbout GetDandyGetDandy is an AI-powered Digital Front Office platform helping small and medium-sized businesses grow, protect, and optimize their online presence. From managing reviews and automating disputes to deploying AI chat, voice, listings, and social tools, we help business owners be...

  • Retention Marketing Specialist

    3 days ago

    Remote, Oregon, United States Simplistic Full time $60,000 - $80,000 per year

    Simplistic, LLC is seeking a strategic and client-focused Retention Marketing Specialist to join our Retention Marketing Team. In this role, you'll manage a portfolio of high-growth DTC brands, driving the execution and evolution of email and SMS marketing strategies that deliver measurable results.As a key player in our team, you'll lead campaign strategy...

  • Remote Client Retention Specialist Role

    3 days ago

    Remote, Oregon, United States GRT Financial, Inc Full time $17,000 - $60,000 per year

    Full-time 100% Remote Client Retention Specialist Position$17 per Hour + Bonus Pay Work Schedules:8AM-4:30PM EST, 10AM-6:30PM EST, 12:30PM-9PM ESTGRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of...

  • CRM Specialist

    4 days ago

    Remote, Oregon, United States Metabolic Research Center Full time $80,000 - $120,000 per year

    Position SummaryThe CRM Specialist serves as a hands-on architect, data migration specialist, and system administrator responsible for implementing, customizing, and maintaining Zoho CRM and integrated digital systems.This role bridges the gap between design and execution—managing everything from data migration and API integrations to post-rollout system...

  • Database Specialist

    1 day ago

    Remote, Oregon, United States PathAI Full time $120,000 - $180,000 per year

    Who We ArePathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is...

  • Lead Generation Specialist

    2 weeks ago

    Remote, Oregon, United States CPA Practice Full time $40,000 - $80,000 per year

    Setup Specialist — Experienced in Lead GenerationHave you been using for at least 2 years to find qualified leads, not just build lists?Do you know how to create smart filters, enrichment rules, and dedupes that produce clean, ready-to-contact data?We are a consultancy firm dedicated to the growth of CPA frims.Our mission is to 3x their firms via...

  • Records Specialist

    3 days ago

    Remote, Oregon, United States Resilience Therapy Full time $52,000 - $104,000 per year

    Job SummaryAs a Records Specialist, you will play a crucial role in managing and safeguarding our organization's information assets. Your expertise in document management systems and information governance will ensure that our records are accurate, accessible, and compliant with relevant regulations. You will be the go-to person for organizing, filing, and...

  • Onboarding Specialist

    4 days ago

    Remote, Oregon, United States A&S Companies Full time $20,000 - $35,000 per year

    Deep Pockets is a trading education company founded by Chris "Swaggy C" Williams, dedicated to helping traders achieve long-term success in the markets. Our mission is to teach one million people how to master their money and change their lives, starting with financial literacy. Our vision is to create a world where wealth is accessible, knowledge is shared...

  • Collections & Lease Renewal Specialist – Real Estate (Remote)

    4 days ago

    Remote, Oregon, United States NESE Property Management Full time $40,000 - $80,000 per year

    Collections & Lease Renewal Specialist – Real Estate (Remote)About the RoleWe're looking for a proactive, detail-oriented Collections & Lease Renewal Specialist to manage rental accounts and keep tenant relationships on track. In this fully remote role, you'll handle everything from recovering overdue rent to negotiating renewals—ensuring compliance,...

  • SEM Specialist

    3 days ago

    Remote, Oregon, United States Brello Health Full time $70,000 - $90,000 per year

    Company OverviewBrello Health, part of the Allia Health Group, is an innovative and fast-growing wellness company dedicated to empowering individuals through science-backed products and digital health experiences. With a portfolio that includes Brello Rise, Hello Wellness, and the Brello App, we are redefining wellness marketing through precision,...