Distributor Relations Specialist, Surgical

Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

The Distributor Relations Specialist plays a critical role in supporting the success of our indirect sales channels by serving as the primary liaison between the company and its network of distributors and agents. This role is crucial for building strong distributor relationships and ensures smooth operations across pricing, customer service, inventory coordination, and sales administration, enabling our partners to deliver exceptional service and drive revenue growth.

Distributor Support & Communication

• Serve as the main point of contact for distributor inquiries related to order status, account set up, pricing, and general support.
• Maintain strong distributor relationships and ensure alignment with company goals and policies.

Pricing & Order Management

• Review and resolve order issues and discrepancies to drive more efficient processes and improve customer satisfaction.
• Support pricing compliance in partnership with pricing analytics team

Sales Administration

• Validate and ensure accuracy of distributor commissions.
• Resolve distributor questions and issues with timely and professional support and process improvements.

Customer Service Support

• Partner with cross-functional teams (Customer Service, Finance, Operations) to address distributor and customer challenges and implement effective and sustainable solutions
• Ensure appropriate and professional handling of escalations and recommending solutions to proactively address common escalation issues

Inventory Coordination

• Coordinate and schedule inventory reconciliations with operations teams to ensure timely and accurate completion.
• Communicate status of back-orders and expected delivery timelines.

Reporting & Analytics

• Create and deliver reports on distributor performance, sales trends and growth to support key strategic initiatives.
• Identify opportunities and implement solutions for process improvement and enhanced distributor engagement.

• Bachelor's degree in business, marketing, or related field (or equivalent experience).
• Minimum of 2 years of experience in sales operations, distributor/channel support, or customer service, preferably in the medical device or healthcare industry.
• Strong understanding of indirect sales channels and distributor dynamics.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in CRM systems (e.g., Salesforce), ERP platforms, Microsoft Office and PowerBI (or equivalent).
• Ability to work cross-functionally in a fast-paced, regulated environment with strong interpersonal skills.
• Experience with medical device regulatory requirements and documentation.
• Familiarity with pricing structures and contract management.

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Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.