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Client Relations Specialist
2 weeks ago
This position provides first line technical support for Applicant Insight and No More Forms, interacting with both AI and NMF's clients, all internal departments and the individuals using the NMF's System. The responsibilities include communication via phone and email from multiple sources, trouble shooting, problem solving and support to other Client Relations Specialists.
Essential Duties and ResponsibilitiesThis position includes the following responsibilities. Other duties may be assigned to meet business needs.
- Answers inbound calls and emails from multiple sources
- Acts as initial contact for technical support for external users of internet based systems
- Build sustainable relationships through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Assist with adds/changes/updates to an order
- Handle inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of partner, agent and applicant interactions
- Provide support for team personnel in partner meetings regarding workflow, projects and applicant processing
- Meet personal/team targets and callemail handling quotas
- Ability to communicate effectively using excellent verbal communication skillsincluding good grammar, voice and dictionand basic business writing skills.
- Basic customer service skills (friendly, professional, courteous and helpful)
- Must be computer literate with a working knowledge of word processing, spreadsheets and databases
- Must be detailoriented, able to follow up and pay close attention to accuracy
- Ability to properly handle confidential information and records
- Able to analyze information gathered in order to identify potential problems or discrepancies
- Must be able to handle multiple projects and tasks at the same time
- Strong keyboard skills (60 WPM, 95% accuracy)
- This position has no supervisory responsibilities
Position Type/Expected Hours of Work
- The position is a full time position
- The employee must be available and present for predetermined 8 hour shifts between the hours of 8:00 a.m. to 8:00 p.m., MF, and must work 37.5 hours each week to maintain fulltime status
- Some flexibility in hours is permitted. Part time employment may also be considered if agreed upon in advance with management
- Up to 5% as necessary
- 13 years' customer service or related industry experience
- High School Education or GED equivalent
HISTORY Founded in 1990, Applicant Insight is a privately held leader in delivering Customized Candidate Onboarding Solutions, Background Screening Services, Clinical Services including Drug Testing, Credential Management, Forms Automation, and Consulting Services to clients involved in heavily regulated and non-regulated industries requiring extensive document management, compliance-driven customized workflows, rigorous reporting, scheduling, and tracking. Applicant Insight prides itself on our culture, relying heavily on our values of integrity, transparency, collaboration, and commitment Through an emergent culture focused on open door policy and servant leadership, as well as our collective commitment to our Company principals, we create an environment that is unique with opportunities. MISSION To be an industry leading single source provider of solution driven screening, credentialing, and workflow management. VISION To become one of the top five providers in our industry.
