Office Coordinator

Position: Office Coordinator

Work Schedule: Tuesday, Thursday, and Friday, 8:45 AM - 5:00 PM AKDT

Location: Remote

About Us

The Alaska Cleaning Company is a premier provider of cleaning services throughout Alaska, committed to delivering outstanding results for our residential and commercial clients. We take pride in creating clean, healthy spaces and are looking for a highly organized, customer-focused Office Coordinator to support our operations remotely.

Job Summary

The Office Coordinator is a vital point of contact for our clients and cleaning team, ensuring seamless communication and efficient operations from a remote setting. This role involves managing client calls, scheduling appointments, assigning cleaners, providing quotes, overseeing payroll, and handling various administrative tasks. The ideal candidate is detail-oriented, proactive, and excels in a dynamic, virtual environment.

Key Responsibilities

• Client Communication:
• Answer incoming client calls promptly and professionally via virtual phone systems, addressing inquiries and concerns.
• Provide accurate service quotes based on client needs and The Alaska Cleaning Company's pricing guidelines.
• Book and schedule cleaning appointments, ensuring alignment with client preferences and availability.
• Cleaner Coordination:
• Assign cleaners to scheduled jobs based on their availability, expertise, and geographic proximity.
• Manage cleaners' schedules to ensure optimal coverage and timely service delivery.
• Communicate job details and expectations to cleaners clearly and efficiently through remote communication tools.
• Payroll and Administrative Duties:
• Process payroll for cleaners, ensuring accuracy and timely submission using online payroll systems.
• Maintain precise records of employee hours, attendance, and job assignments in digital platforms.
• Additional Tasks:
• Monitor and respond to client feedback to maintain high satisfaction levels.
• Resolve scheduling conflicts or client issues promptly and professionally.
• Support other office functions as needed to ensure seamless operations in a remote environment.

Qualifications

• Education and Experience:
• High school diploma or equivalent required; associate's or bachelor's degree in business administration or related field preferred.
• Prior experience in office coordination, customer service, or administrative roles, preferably in a remote setting, is a plus.
• Skills and Abilities:
• Excellent verbal and written communication skills for engaging with clients and team members remotely.
• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Proficiency in scheduling software, payroll systems, and remote collaboration tools.
• Ability to multitask and perform well in a fast-paced, virtual environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Problem-solving skills to address scheduling conflicts or client concerns efficiently.
• Other Requirements:
• Reliable, punctual, and professional demeanor, with a dedicated home office setup (stable internet, quiet workspace, etc.).
• Ability to work independently and collaboratively within a remote team.
• Attention to detail to ensure accuracy in scheduling, payroll, and client records.

Work Environment

• The role is fully remote, requiring the use of personal computer equipment, reliable high-speed internet, and virtual communication tools.
• Regular interaction with clients and cleaners via phone, email, and video conferencing is required.
• The position operates in a supportive, team-oriented virtual environment focused on client satisfaction and operational excellence.

Job Type: Part-time

Pay: $12.00 per hour

Expected hours: 24 per week

Work Location: Remote