Remote Care Coordinator

3 days ago

Remote, Oregon, United States Skycloud Mental Health Full time $7,600 - $76,000 per year

Skycloud Mental Health is a hybrid (telehealth and in-person) mental health, substance use disorder, and primary care clinic . We specialize in LGBTQIA+ and gender-affirming care and treat a full range of mental health conditions direct to individuals' homes. Anyone in the USA may apply to the Care Coordinator role, though preference may be given to those who are located in Ohio, Alabama, Florida, Oregon, Washington, Georgia, or Utah. 2-3 professional references (including a minimum of two past supervisors) will be required prior to extension of a job offer. All professional history including references will be thoroughly checked and verified. Additionally, all questions in the application must be answered for consideration. Coverage during the following hours is needed, with potential to expand in the future based on mutual fit:

Mon - Tuesday 9am-2pm PT

Friday 2pm-5pm PT (shift differential available for Friday afternoon)

You can learn more about our company at

This position starts ASAP.

Duties shall include the following:

* Following a patient check-in process using telephone script and instructions

* Answering phone calls

* Replying to emails and messages using the HIPAA-compliant Spruce app

* Communicate appropriately with the team

Requirements:

* High school diploma

* At least one year of experience working in a customer service role

* Comfortable with use of technology

* Internet access

* Interest or experience in working with LGBTQIA+ and gender-affirming mental health care

* Pass a criminal background check

* Willingness to learn the principles of HIPAA and health care privacy

* Must be able to provide contact information for 3 professional references, at least two of which are supervisors OR at least one is a supervisor and one is teacher/professor/instructor

Preferred:

* Spanish fluency

* Experience with psychiatric offices

* Preference to those with experience with HIPAA and health care privacy in a professional setting

Job Type: Part-time

Pay: $14.60 per hour

Expected hours: 12 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Application Question(s):

  • Do you have a private room to perform job duties?
  • Do you have reliable phone and internet service?

  • Why are you interested in this position? To accurately evaluate your writing ability, please do not use AI to generate your response.

  • Please tell us about your experience working in a remote or other highly independent role and how you maintained efficiency. To accurately evaluate your writing ability, please do not use AI to generate your response.

  • Please tell us about your experience with detail-oriented work. To accurately evaluate your writing ability, please do not use AI to generate your response.
  • Are you available at the aforementioned hours and dates?

Work Location: Remote

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