LTL Operations Support

2 weeks ago

Remote, Oregon, United States Inxpress Full time $60,000 - $80,000 per year

This position will be responsible for being one of the primary contacts for InXpress franchises and carriers for all freight-related support and activities. The representative will work within the operations team to provide a point of contact for InXpress franchises and carriers for all issues related but not exclusive to invoice dispute/resolution and other issues related to the day-to-day freight brokerage operations.

This position will include training, full company benefits the month after your hire date, opportunities for promotions and personal growth in a supportive and team-based environment. This is a full-time position with an aggressive and competitive pay range based on experience.

Key Responsibilities

  • Ensure InXpress franchises receive a knowledgeable point of contact for invoice dispute resolution, and all aspects of freight operations and associated support.
  • Build and maintain relationships with key contacts within our LTL carrier partners
  • Guide staff and franchisees with invoicing best practices and freight operational best practices
  • Maintain KPIs related to dispute resolution and associated issues

  • Oversee customer loyalty performance metrics specific to the invoicing experience

  • Provide Internal and External Support via incoming phone calls and emails.

  • Resolve customer tickets in a timely fashion

  • Provide solution-focused information in response to inquiries regarding software, products, and services we offer

  • Use analytical skills to determine best solution, capitalizing on profitable opportunities presented daily

  • Ability to partner with key company leadership and each franchise with an emphasis on customer retention
  • Learn InXpress software, systems, processes, and procedures. Training provided

Key Skills and Competencies

  • Empathy and understanding as it relates to franchise/customer issues
  • Clear written and verbal communications
  • Organization and follow up skills

Key Qualifications

  • Bachelor's degree preferred or equivalent experience
  • 1 year experience in the LTL industry at an LTL Carrier or an LTL brokerage
  • Experience with invoice resolution at an LTL carrier or brokerage

About InXpress

Since 1999 lnXpress has served international customers with complete, customizable shipping solutions. Our online shipping software provides a fully automated shipping process, and franchise owners around the world deliver best in class customer service. As one of DHL's largest shipping partners, InXpress Americas provides heavily discounted shipping to our customers by leveraging small volume shippers into large volume discounts. Our buying power allows us to negotiate preferential rates with small parcel and LTL carriers and pass savings on to our customers. lnXpress has been consistently ranked in the Franchise 500, ranking #1 in the category. lnXpress is also ranked in the top 100 global franchise systems and received the Top 50 Franchisee Satisfaction Award.

Company Values

  • Give Back
  • Results Driven
  • Energetic Fun
  • All In
  • Targeted Improvement

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