Operations & Customer Support Manager

4 days ago

Remote, Oregon, United States PROnatal Fitness Full time $62,400 per year

Overview

ProNatal Fitness is seeking a proactive, tech-savvy operator who loves helping people and keeping systems running smoothly. You'll manage the day-to-day operations behind our fast-growing global business and deliver warm, reliable support to our community of professionals and parents.

What you'll do

  • Keep our digital education systems and workflows running smoothly (LMS, e-commerce, automations)
  • Provide customer support via email and phone with a warm, patient, solution-oriented approach
  • Build and update online courses, programs, and promotions; keep products, tags, and access in sync
  • Handle payments and administrative processes (payment plans, refunds, affiliate payouts, MYCAA paperwork)
  • Maintain clean records & monthly reports; flag issues and suggest improvements
  • Use AI tools to increase efficiency, improve communication, and streamline daily operations

(Our stack includes Inspire360, WordPress (with Elementor), WooCommerce, Stripe, Kit, Zapier, Affiliatly, and JotForm — prior experience is a plus, but resourcefulness matters most.)

Experience and Skills

  • Team-oriented: reliable, communicative, and kind.
  • Curious and resourceful: you enjoy figuring things out independently and finding creative solutions.
  • Calm problem-solver: you analyze issues logically and close the loop with clear, timely updates.
  • AI-literate: you use AI tools to increase efficiency, accuracy, and quality — not just speed.
  • Tech-comfortable: you've worked across multiple platforms and quickly self-learn new systems.
  • Excellent communicator: warm, patient, and supportive in both writing and calls.
  • Bonus: passion or background in fitness and/or the pre & postnatal space.

About ProNatal Fitness

ProNatal Fitness is a global leader in pre & postnatal fitness education and the creator of the #1 recommended pre & postnatal fitness certification in the U.S., as recognized by leading health clubs and boutique studios. Guided by the belief that the pregnancy journey is one of life's greatest athletic events, ProNatal Fitness equips all those navigating this journey—and the professionals who guide them—with the education, programs, and resources to achieve their "personal best."

Why You'll Love Working With Us

We're a small, high-performing, and supportive team that's passionate about helping people thrive through one of life's most transformative experiences. We value ownership, curiosity, compassion, and continuous improvement. Everyone here is encouraged to learn, experiment, and use AI and automation to work smarter, not harder.

Benefits include:

  • Flexible work hours and fully remote environment
  • Complimentary access to all ProNatal Fitness courses, programs, and resources
  • Clear growth path as the company scales
  • Autonomy to improve processes and build AI-powered workflows

Job Type: Contract

Pay: $ $30.00 per hour

Expected hours: 10 – 15 per week

Benefits:

  • Flexible schedule

Application Question(s):

  • Tell us briefly about a time you had to figure out how to use a new software platform or system on your own. What was your approach?

Work Location: Remote

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