Operations Support Associate

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. 

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. 

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

The Operations Support Associate plays a key behind-the-scenes role in ensuring the Care Operations team is set up for success. This position supports the full patient life cycle, from enrollments and authorizations to reauthorizations and disenrollments, by executing accurate data entry, monitoring patient program statuses, and maintaining clear communication across internal teams.

This is a full-time, remote position within the United States. Training will take place during Pacific Time (PST) hours, after which regular working hours are 9:00 a.m.–5:30 p.m. in your local time zone.

• Own key operational support initiatives that directly impact patient care delivery and health plan compliance
• Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy
• Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care
• Proactively track approvals and status updates (via fax, email, or SFTP) and communicate timely updates to the care team
• Maintain daily management of fax and voicemail queues to ensure all items are processed and cleared
• Support process improvement projects related to enrollment, documentation, and compliance auditing
• Collaborate cross-functionally with Care Operations and Compliance teams to ensure data integrity and timely submission of authorizations
• Contribute to ad hoc projects that enhance workflow efficiency and ensure accurate reimbursement for services rendere

• 1+ years of healthcare operations or administrative experience in a fast-paced environment
• Proficiency in Google Sheets or Microsoft Excel is required
• Strong data entry accuracy and time management skills, with a commitment to maintaining 100% accuracy in all submissions
• Excellent attention to detail and ability to manage multiple high-volume workflows simultaneously
• Comfort navigating technology platforms such as Google Suite, Slack, and data management tools (e.g., Looker or comparable systems)
• Ability to adapt quickly as priorities shift across different projects and health plans
• Excellent written and verbal communication skills and a collaborative working style
• Reliable, HIPAA-compliant workspace with a stable internet connection
• Dedication to supporting underserved populations and improving access to high-quality car

Because We Value You

• Competitive compensation: $22-$23
• Comprehensive health, vision & dental insurance
• Flexible vacation policy – take the time you need to recharge
• 401k
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. 

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

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Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you