Technical Account Manager
6 days ago
- Must be eligible to access and support AWS GovCloud.
- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
- 2+ years of technical engineering experience.
- Experience in Information Technology operations.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
The TAM role is not directly hands-on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly, you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us
About the TeamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Qualifications- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
- Internal enterprise or external customer-facing experience as a technical lead.
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other cloud offerings.
- Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [link] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
-
Manager of Technical Accounting
1 week ago
Arlington, United States Robert Half Full timeJob DescriptionJob Description Our client, a rapidly growing, very well capitalized world class leader in their sector, is recruiting for their new Manager of Technical Accounting. This highly visible and challenging position will provide hands on technical accounting leadership, research and interpretation as the company moves forward with cutting edge new...
-
Arlington, Virginia, United States Amazon Full timeAbout the RoleWe are seeking a seasoned Technical Account Manager to join our AWS Enterprise Support team. As a key member of our team, you will be responsible for providing technical guidance and advocacy to our public sector partners, helping them achieve the greatest value from AWS. Your technical expertise and customer-facing skills will enable you to...
-
Technical Account Manager
3 days ago
Arlington, Virginia, United States Dataminr Full timeCompany OverviewDataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold.The OpportunityIn this role, you will have the chance to work with a talented team of builders, creators, and visionaries who are dedicated to...
-
Manager of Project Accounting
1 week ago
Arlington, United States Robert Half Full timeJob DescriptionJob Description Our client is a rapidly growing and very well financed global company in the emerging energy sector. They are recruiting for their Manager of Project Accounting to join their world class team. This is a ground floor opportunity for a talented Manager of Project Accounting to take their career to the next level quickly with a...
-
Technical Project Manager
7 months ago
Arlington, United States Deloitte Full timePosition Summary The Human Capital Offering Portfolio focuses on helping organizations manage and improve their performance through their most important asset: their people. To stay in front, organizations need to have real-time access to Human Capital insights, experts and innovative technology solutions that are designed to not only drive, but...
-
Account Development Manager
2 weeks ago
Arlington, Virginia, United States Godsell & Davis Full timeAt Godsell & Davis, we are seeking a highly skilled Account Development Manager to join our team. This role is ideal for individuals with a passion for delivering exceptional customer experiences and driving business growth.About the Role:We are looking for someone who can build strong relationships with our customers, understand their needs, and provide...
-
Project Manager and Technical Lead
1 month ago
Arlington, Virginia, United States Parsons Corporation Full timeProject Controls/System Administrator RoleParsons Corporation is seeking a highly skilled Project Manager and Technical Lead to drive the success of our project controls and system administration efforts.Key Responsibilities:Lead a team of developers and analysts in the design, development, and maintenance of software applications and tools.Monitor technical...
-
Technical Architect Manager
4 days ago
Arlington, Virginia, United States Bloomberg Industry Group Full timeJob Title: Technical Architect ManagerWe are seeking an experienced Technical Architect Manager to join our team at Bloomberg Industry Group. The successful candidate will have a strong background in technical architecture, with a proven track record of designing and implementing scalable and secure systems.About the Role:This is a senior-level position that...
-
Account Manager
4 weeks ago
Arlington, United States CaseGuard Full timeAt CaseGuard, Account Managers are key players in building long-lasting relationships with our clients based on both a profound understanding of their business and a personalized treatment of their account. The ideal candidate loves talking to people, proactively solving issues, and enjoys traveling to represent CaseGuard at conferences for industries such...
-
Account Manager
4 weeks ago
Arlington, United States CaseGuard Full timeAt CaseGuard, Account Managers are key players in building long-lasting relationships with our clients based on both a profound understanding of their business and a personalized treatment of their account. The ideal candidate loves talking to people, proactively solving issues, and enjoys traveling to represent CaseGuard at conferences for industries such...
-
Technical Product Manager
1 week ago
Arlington, United States Booz Allen Hamilton Full timeJob Number: R0211127Technical Product ManagerThe Opportunity:Do you embrace a dynamic work environment and want to work in an environment where data underpins decision-making? We are looking for a Product Manager who can translate client goals into well designed project plans and assist the client in understanding and leveraging their own data better for...
-
Technical Program Manager
3 weeks ago
Arlington, United States Telesat Corporation Full timeTelesat Government Solutions (TGS) is a wholly owned subsidiary based in Arlington, VA with responsibility to take all of Telesat's products to US and foreign Government customers, to devise solutions to fit user community requirements, to ensure that Telesat's products are fit-for-purpose, and to prepare a scalable organization to meet the needs of...
-
Technical Acquisition Manager
3 days ago
Arlington, Virginia, United States Serco Full time**Job Summary**Serco is seeking a highly skilled Technical Acquisition Manager to support the development, acquisition, production, fielding, and lifetime support of critical surface ship launching systems. This role will involve managing schedules and plans related to system acquisition and contract development.As a key member of our integrated...
-
Technical Operations Manager
3 weeks ago
Arlington, Texas, United States Radwell International, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Operations Manager to join our team at Radwell International, Inc. This role will oversee the front-end repair evaluation service, sales and returns processes, and the repair receiving functions with a strong focus on achieving the repair sales volume goal.The ideal candidate will have previous managerial...
-
Technical Project Manager
1 week ago
Arlington, United States MAXIMUS Full timeDescription & Requirements Maximus is seeking a highly skilled Project Manager to join our Customer Engagement Team in Arlington, VA. The Customer Engagement Project Manager will play a pivotal role in managing the onboarding of external customers to the DISA CESO Secure Web Services (SWS) network. This position involves coordinating project tasks,...
-
Manager, Technical Support
4 weeks ago
Arlington, United States Stardog Full timeAbout Stardog - Stardog is the leading Enterprise Knowledge Graph platform. Our new Voicebox product is the first-in-the-market generative AI application that works directly within the enterprise for hallucination-free question answering. Industry leaders including Bosch, Cisco, NASA, and RTX use Stardog to create a flexible data layer that can support...
-
Lead Technical Program Manager
3 weeks ago
Arlington, Virginia, United States AVIAN Full timeAbout the RoleWe are seeking a highly skilled and experienced Lead Technical Program Manager to join our team at AVIAN. In this role, you will be responsible for leading technical program management activities in support of the Office of Naval Research (ONR) in Arlington, Virginia.Job DescriptionThe successful candidate will have a strong background in...
-
Senior Technical Program Manager
2 weeks ago
Arlington, Virginia, United States Technomics Full timeAt Technomics, we are seeking a highly skilled Senior Technical Program Manager to join our team. In this role, you will provide technical and programmatic support to the client acquisition program office.The salary for this position is estimated at around $120,000 per year, depending on location and experience.Job DescriptionThis is a full-time position...
-
Principal Technical Program Manager
3 weeks ago
Arlington, United States MasterCard Full timeMastercards Data Governance & Regulation (DG&R) team is seeking a Principal Technical Program Manager to support the development of software solutions that meet or exceed global data governance requirements. This role involves leading program-level Technical, Program Manager, Manager, Continuous Improvement, Principal, Program, Technology
-
Technical Program Manager
3 months ago
Arlington, United States Telesat Government Solutions Full timeWhat We Need Telesat is at the forefront of a satellite industry metamorphosis and is building and launching Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, which is scheduled to launch in 2026 and begin service in 2027. Lightspeed will revolutionize global broadband connectivity for commercial and government enterprise users...