Technical Operations Manager

7 days ago


Arlington, Texas, United States Radwell International, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Operations Manager to join our team at Radwell International, Inc. This role will oversee the front-end repair evaluation service, sales and returns processes, and the repair receiving functions with a strong focus on achieving the repair sales volume goal.

The ideal candidate will have previous managerial and supervisory experience, a positive attitude, and the ability to motivate employees in a team-oriented environment. They should be able to manage allocated staff, ensure clear targets and training needs are met, and work well with upper management in implementing directives.

This is a management level exempt position that requires a work schedule that will achieve the results and objectives identified by the company and the General Manager, Production Services. The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.

Key Responsibilities
  • Ensure that the team communicates delivery promises and works with Production Management to ensure that these promises are met.
  • Ensure profit margins are achieved for both in-house and outsourced repairs.
  • Coordinate between departments to ensure that technical BER or warranty evaluations are dealt with timely and efficiently for a speedy, accurate customer resolution.
  • Supervise all outsourcing processes and procedures.
Required Skills and Qualifications
  • Previous managerial and supervisory experience.
  • A positive attitude with the ability to supervise and motivate employees in a team-oriented environment.
  • Ability to work well with upper management in implementing directives and other supervisory personnel in operating the department.
  • Ability to identify needed improvements in existing processes and implement changes.
Benefits
  • Eligible for monthly bonus.


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