Senior Technical Account Specialist for Public Sector Partners
7 days ago
We are seeking a seasoned Technical Account Manager to join our AWS Enterprise Support team. As a key member of our team, you will be responsible for providing technical guidance and advocacy to our public sector partners, helping them achieve the greatest value from AWS. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
Key Responsibilities
* Educate, empower, and evolve customer's AWS experience through technical guidance, solution-building, and advocacy
* Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices
* Use Bias For Action and Customer Obsession to proactively lead customers to longterm success
* Work with a range of customer stakeholders from developers through to C-suite executives
* Develop customer partnerships to drive the alignment of the right priorities, solutions, and business outcomes
* Demonstrate technical leadership at scale and avoid pitfalls of thinking small
* Collaborate with cross functional AWS Teams; from Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
About the Team
We are a diverse and inclusive team that values diverse experiences. We believe that our employees' unique perspectives and backgrounds are key to our success. We are committed to creating a workplace where everyone feels welcome and valued.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Basic Qualifications
* Bachelor's degree in STEM with 2+ years of work experience, or 2+ years of related work experience
* Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
* 2+ years of customer-facing experience in technical engineering or systems architecture
* Understand operational parameters and troubleshooting for three (3) of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
* Ability to juggle tasks and projects in a fast-paced environment
* Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications
* 5+ of Experience in operational parameters and troubleshooting for four (4) or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
* Experience in Informational Technology operations
* Internal enterprise or external customer-facing experience as a technical lead
* Executive level technical consulting experience
* Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
* Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
* Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
* Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus
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