Member Relations Coordinator

3 months ago

Lombard, United States Council of Supply Chain Management Professionals Full time
Job DescriptionJob Description

 

Council of supply chain management professionals

JOB description

Job Title:  Member Relationship Coordinator

Department:  Business Development & Member Services

Reports To:  Director of Business Development & Member Services

FLSA Status:  Full Time Non-Exempt

Position Summary:  The Member Relationship Coordinator will be organized and member-focused to support and enhance our engagement with members.  In this role, you will be responsible for managing day-to-day interactions with members, addressing inquiries, and ensuring the delivery of member benefits and services. 

The Member Relations Coordinator will play a key role in maintaining accurate membership records, providing exceptional customer service, and supporting membership retention initiatives.   This individual supports the Business Development & Member Services Team through administrative and operational responsibilities. This team-oriented position requires strong interpersonal, organizational and communication skills, a detail-oriented approach to managing membership data, and a passion for building meaningful relationships with members.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Data entry and record maintenance
  • Assists with inbound customer calls regarding membership, products, service questions, and general customer inquiries, including those from members and Roundtable officers
  • Provide operational and project support to the Business Development & Membership Team, at the direction of the Director
  • Track and report fulfillment and delivery of member benefits, including those included in corporate membership packages
  • Create purchase orders, work with accounting for invoicing to customers, and process payments accordingly
  • Provide additional administrative support to the department
  • Maintain member accounts
  • Coordinate lead generation campaigns, organize information, and schedule appointments
  • Maintain the current list/logos of Corporate Member Companies for website

**Must be able to travel (up to 25%).   The job is currently a hybrid of remote an in-office work.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to

 Education/Experience:

  • Bachelor’s degree in Business Administration, Sales, Communication, or a related field
  • 1-5 years of relevant experience in customer service, membership management, or related role

 Language Ability:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills

Math Ability:

  • Strong analytical and problem-solving abilities, with a proactive approach to resolving member concerns
  • Understanding of sales performance metrics and the ability to track and analyze large amounts of data

Reasoning Ability:

  • Highly organized with the ability to manage multiple tasks, prioritize effectively and meet deadlines
  • Attention to detail
  • Ability to work collaboratively within a team environment and across departments
  • Willingness to support team members and contribute to a positive work environment

Computer Skills:

  • Solid experience with CRM software (particularly with Salesforce) and MS Office
  • Familiarity with Microsoft Office Suite and other productivity tools

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

 

Company DescriptionAbout CSCMP: Founded in 1963, the Council of Supply Chain Management Professionals (CSCMP) is the preeminent professional association to individuals and organizations involved in all functions of Logistics and Supply Chain Management. CSCMP provides education, career development, certification, research, and networking opportunities to its over 9,000 members located in all 50 US states and 70+ countries across the globe.

CSCMP's stated mission is: “To advance the supply chain profession by connecting, educating, and developing the world’s supply chain management professionals throughout their careers"

Further, CSCMP exists to:
*Connect supply chain professionals in order to collaborate, improve their supply chain leadership skills, and support life cycle career development.
*Validate professional competency through levels of certification and professional development.
*Identify and conduct research that adds to the knowledge base of supply chain theory and practice.
*Create awareness of the significance of global supply chains to business and the economy.Company DescriptionAbout CSCMP: Founded in 1963, the Council of Supply Chain Management Professionals (CSCMP) is the preeminent professional association to individuals and organizations involved in all functions of Logistics and Supply Chain Management. CSCMP provides education, career development, certification, research, and networking opportunities to its over 9,000 members located in all 50 US states and 70+ countries across the globe.\r
\r
CSCMP's stated mission is: “To advance the supply chain profession by connecting, educating, and developing the world’s supply chain management professionals throughout their careers"\r
\r
Further, CSCMP exists to:\r
*Connect supply chain professionals in order to collaborate, improve their supply chain leadership skills, and support life cycle career development.\r
*Validate professional competency through levels of certification and professional development.\r
*Identify and conduct research that adds to the knowledge base of supply chain theory and practice.\r
*Create awareness of the significance of global supply chains to business and the economy.

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