Benefits Member Service Representative

3 days ago


Lombard, Illinois, United States Managed Care Staffers Full time
Job Summary

Managed Care Staffers is seeking a skilled Medical Claims Customer Service Agent to join our team. As a Benefits Member Service Representative, you will be responsible for handling incoming calls, responding to member inquiries, and resolving issues related to health insurance and union benefits.

About the Position

This is a full-time, temp-to-hire role working Monday to Friday from 8:00 am to 5:00 pm. The successful candidate will receive training on-site for the first 3-6 months before transitioning to a hybrid schedule of 2 days in-office and 3 days remote. Our client offers excellent benefits, contributing to an average staff longevity of over 15 years.

Key Responsibilities
  • Answer approximately 50 incoming calls per day, assisting members with health insurance and union benefit inquiries.
  • Resolve issues related to health insurance and union benefits, including determining eligibility and enrolling eligible members into health plans.
  • Provide accurate information on medical, hospital, prescription, and dental benefits.

Requirements
  • A High School Diploma or GED is required.
  • At least 1+ year of recent medical insurance, benefits, or claims customer service work experience, preferably in a call center environment.
  • Excellent customer service skills, professional telephone etiquette, and empathy.

Compensation
The estimated annual salary for this role is $48,000 - $60,000, depending on experience.

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