Scheduling and Cell Logistics Specialist

3 weeks ago


Seattle, United States Cynet Systems Full time
Job DescriptionJob Description

We are looking for Scheduling and Cell Logistics Specialist for our client in Seattle, WA

Job Title: Scheduling and Cell Logistics Specialist

Job Location: Seattle, WA

Job Type: Contract

Job Description:

Pay Range: $28.51hr - $36.21hr

Responsibilities:

  • Act as primary scheduling point of contact for assigned treatment sites.
  • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites.
  • Troubleshoot and develop plans of action for issues throughout the patient journey.
  • Interact with internal and external stakeholders over the phone and email.
  • Ensure a positive end-to-end customer experience.
  • Execute exception processes such as product returns, product replacements, and out of spec product.
  • Input and maintain transactional data related to patient schedules within company’s scheduling system.
  • Train treatment sites on patient scheduling processes as assigned.
  • Document feedback from customers and partners as received.
  • Create and maintain master data in account management system.
  • Actively participate in tactical and other meetings as assigned.
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis.
  • Provide real-time scheduling portal support to external users.
  • Lead meetings with commercial matrix teams.
  • Raise escalations and execute as assigned.
  • Track assigned account health and provide insights into trends.
  • Comply with applicable SOPs, work practices, and other documentation.
  • Establish and maintain a trusted relationship with company commercial matrix team and treatment sites as assigned.
  • Accountable for individual performance.
  • Execute project tasks as assigned.
  • Execute working groups tasks as assigned.

Knowledge, Skills and Abilities:

  • Highly self-motivated, self-aware, and professional.
  • Able to work independently and in groups.
  • Flexible in responding to quickly changing business needs.
  • Exceptional customer service orientation.
  • Skilled at managing tense situations and de-escalation.
  • Eager to work with teams from other regions and cultures.
  • Able to share workspace for independent and collaborative work.
  • Strong sense of ownership and accountability.

Education and Experience:

  • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
  • Bachelor’s degree or 3 years of work experience.
Company Descriptionvisit our career site to see all open positions @ http://jobs.cynetsystems.comCompany Descriptionvisit our career site to see all open positions @ http://jobs.cynetsystems.com

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