Site Account Specialist, Scheduling and Logistics Coordinator

4 weeks ago


Seattle, Washington, United States Innova Solutions Full time
Job Title: Site Account Specialist, Scheduling and Cell Logistics

Innova Solutions is seeking a highly skilled Site Account Specialist, Scheduling and Cell Logistics to join our team. As a key member of our operations team, you will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client commercial autologous cellular immunotherapy products.

Key Responsibilities:
  • Act as primary scheduling point of contact for assigned treatment sites
  • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
  • Troubleshoot and develop plans of action for issues throughout the patient journey
  • Interact with internal and external stakeholders over the phone and email
  • Ensure a positive end-to-end customer experience
  • Execute exception processes such as product returns, product replacements, and out of spec product
  • Input and maintain transactional data related to patient schedules within client scheduling system
  • Train treatment sites on patient scheduling processes as assigned
  • Document feedback from customers and partners as received
  • Create and maintain master data in account management system
  • Actively participate in tactical and other meetings as assigned
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis
  • Provide real-time scheduling portal support to external users
  • Lead meetings with commercial matrix teams
  • Raise escalations and execute as assigned
  • Track assigned account health and provided insights into trends
  • Comply with applicable SOPs, work practices, and other documentation
  • Establish and maintain a trusted relationship with client commercial matrix team and treatment sites as assigned
  • Accountable for individual performance
  • Execute project tasks as assigned
  • Execute working groups tasks as assigned
  • Overtime may occasionally be required as assigned.
Requirements:
  • Bachelor's degree or 3 years of work experience
  • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
About Innova Solutions:

Innova Solutions is a global leader in technology and business transformation solutions. With a presence in over 50 countries, we deliver strategic solutions to our clients, enabling them to operate as leaders within their fields. We are committed to providing our employees with a work environment free of discrimination and harassment.

We are an Equal Opportunity Employer and prohibit any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed.



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