Site Account Specialist, Scheduling and Logistics Coordinator
4 weeks ago
Innova Solutions is seeking a highly skilled Site Account Specialist, Scheduling and Cell Logistics to join our team. As a key member of our operations team, you will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client commercial autologous cellular immunotherapy products.
Key Responsibilities:- Act as primary scheduling point of contact for assigned treatment sites
- Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Execute exception processes such as product returns, product replacements, and out of spec product
- Input and maintain transactional data related to patient schedules within client scheduling system
- Train treatment sites on patient scheduling processes as assigned
- Document feedback from customers and partners as received
- Create and maintain master data in account management system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Provide real-time scheduling portal support to external users
- Lead meetings with commercial matrix teams
- Raise escalations and execute as assigned
- Track assigned account health and provided insights into trends
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain a trusted relationship with client commercial matrix team and treatment sites as assigned
- Accountable for individual performance
- Execute project tasks as assigned
- Execute working groups tasks as assigned
- Overtime may occasionally be required as assigned.
- Bachelor's degree or 3 years of work experience
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Innova Solutions is a global leader in technology and business transformation solutions. With a presence in over 50 countries, we deliver strategic solutions to our clients, enabling them to operate as leaders within their fields. We are committed to providing our employees with a work environment free of discrimination and harassment.
We are an Equal Opportunity Employer and prohibit any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed.
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Seattle, Washington, United States Innova Solutions Full timeJob Title: Site Account Specialist, Scheduling and LogisticsInnova Solutions is seeking a highly skilled Site Account Specialist, Scheduling and Logistics to join our team. As a key member of our operations team, you will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client commercial autologous cellular...
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