Site Account Specialist, Scheduling and Logistics Coordinator

6 days ago


Seattle, Washington, United States Innova Solutions Full time
Job Title: Site Account Specialist, Scheduling and Cell Logistics

Innova Solutions is seeking a highly skilled Site Account Specialist, Scheduling and Cell Logistics to join our team. As a key member of our operations team, you will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client commercial autologous cellular immunotherapy products.

Key Responsibilities:
  • Act as primary scheduling point of contact for assigned treatment sites
  • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
  • Troubleshoot and develop plans of action for issues throughout the patient journey
  • Interact with internal and external stakeholders over the phone and email
  • Ensure a positive end-to-end customer experience
  • Execute exception processes such as product returns, product replacements, and out of spec product
  • Input and maintain transactional data related to patient schedules within client scheduling system
  • Train treatment sites on patient scheduling processes as assigned
  • Document feedback from customers and partners as received
  • Create and maintain master data in account management system
  • Actively participate in tactical and other meetings as assigned
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis
  • Provide real-time scheduling portal support to external users
  • Lead meetings with commercial matrix teams
  • Raise escalations and execute as assigned
  • Track assigned account health and provided insights into trends
  • Comply with applicable SOPs, work practices, and other documentation
  • Establish and maintain a trusted relationship with client commercial matrix team and treatment sites as assigned
Requirements:
  • Bachelor's degree or 3 years of work experience
  • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
About Innova Solutions:

Innova Solutions is a global leader in technology and business transformation solutions. We deliver strategic solutions to our clients, enabling them to operate as leaders within their fields. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.



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