Dispute Resolution Specialist
7 days ago
Job Summary:
The Dispute and Fraud Claims Analyst is responsible for reviewing, investigating, and processing disputes and transactional fraud claims. This role involves collaborating with team members, vendors, and partners to ensure accurate claim documentation and timely resolution. The Analyst will also help maintain company policies, procedures, and training materials, while ensuring compliance with applicable regulations.
Key Responsibilities:
- Review, investigate, and process disputes and fraud-related claims in a timely manner.
- Collaborate with team members to ensure proper claim documentation and effective resolution.
- Work with vendors and partners to support claim resolution efforts.
- Stay current with regulations and compliance requirements related to disputes and fraud claims.
- Assist in maintaining and updating company policies, procedures, and training materials.
- Perform additional tasks as assigned by leadership.
Education & Experience:
- Bachelor’s degree required, with 1+ years of experience in an analytical or technical role.
- Minimum of 1 year of experience in research, investigation, or fraud analysis.
- Previous experience in credit disputes or compliance preferred.
- Familiarity with the Fair Credit Reporting Act (FCRA) and other relevant regulations.
Technical Skills:
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience with table-based or business rules configuration.
- Strong knowledge of relational databases and quantitative software (e.g., SQL).
Key Competencies:
- Strong mathematical skills with attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong problem-solving skills and the ability to manage multiple projects effectively.
- Logical, process-oriented thinker with a sense of urgency and ability to meet tight deadlines.
- Proven ability to work independently and as part of a team, with a flexible and proactive approach.
- High level of motivation, energy, and adaptability, with a commitment to quality customer service.
- Ability to work under pressure while maintaining patience, diplomacy, and professionalism.
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