Smart Home Support Specialist
1 month ago
HomePro is seeking a dedicated Warranty Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their smart home experience is seamless and enjoyable.
Key Responsibilities:
- Provide timely and effective support to customers regarding warranty claims and issues
- Process warranty claims accurately and efficiently, ensuring timely resolution and communication with customers
- Collaborate with technical teams to facilitate corrective actions and product replacements
- Maintain detailed records of customer interactions, claims, and outcomes using internal systems
- Stay informed about HomePro's products and services to provide knowledgeable support and troubleshooting
Requirements:
- Experience in customer service or warranty support roles
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal abilities
- Proficiency with CRM systems and Microsoft Office applications
- A high school diploma or equivalent; additional education in customer service or related fields is advantageous
About HomePro:
HomePro is a pioneer in smart home technology, dedicated to delivering innovative solutions that enhance our customers' experiences. We are committed to excellence and innovation, and we are seeking a talented individual to join our team.
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