Smart Home Support Specialist

1 month ago


Carrollton, Texas, United States HomePro Full time
Job Overview

HomePro is seeking a dedicated Warranty Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their smart home experience is seamless and enjoyable.

Key Responsibilities:

  • Provide timely and effective support to customers regarding warranty claims and issues
  • Process warranty claims accurately and efficiently, ensuring timely resolution and communication with customers
  • Collaborate with technical teams to facilitate corrective actions and product replacements
  • Maintain detailed records of customer interactions, claims, and outcomes using internal systems
  • Stay informed about HomePro's products and services to provide knowledgeable support and troubleshooting

Requirements:

  • Experience in customer service or warranty support roles
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal abilities
  • Proficiency with CRM systems and Microsoft Office applications
  • A high school diploma or equivalent; additional education in customer service or related fields is advantageous

About HomePro:

HomePro is a pioneer in smart home technology, dedicated to delivering innovative solutions that enhance our customers' experiences. We are committed to excellence and innovation, and we are seeking a talented individual to join our team.



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