Inbound Payment Processing Specialist
1 month ago
Job Summary
Valor Intelligent Processing is seeking a highly motivated and customer-focused Inbound Payment Processing Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving payment processing issues, and providing exceptional customer service to our clients.
Key Responsibilities
- Handle inbound customer inquiries and resolve payment processing issues in a timely and professional manner
- Provide exceptional customer service to clients, ensuring a positive and memorable experience
- Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction
- Meet or exceed performance metrics and targets, including first call resolution and customer satisfaction
- Stay up-to-date with product and service offerings, as well as industry trends and best practices
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ year of customer service experience, preferably in a call center environment
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
- Ability to work a variety of shifts, including evenings and weekends
- Basic computer skills and proficiency in Microsoft Office
What We Offer
- Competitive hourly rate and opportunities for advancement
- Comprehensive training program and ongoing support
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
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