PACS Imaging Support Specialist

The Imaging Informatics Specialists acts as the first point of contact for all customers seeking technical support over phone, email or chat for a variety of imaging systems (PACS), software and hardware across the Health system. Ensures smooth daily operations by troubleshooting issues, assists with upgrades and testing, maintains ticket system records and knowledge base.

Required Knowledge & Skills

Education: Associate Degree or 2 years of college coursework

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

NONE REQUIRED

Qualifications

Must work well as a team member.

Can communicate effectively orally and in writing.

Must be detail oriented and well organized.

Must be able to develop and maintain professional relationships

Prefer graduate of an AMA approved school of Radiologic Technology or have an appropriate IT background.

Prefer 2 years experience as a Radiologic Technologist or 2 years IT experience.

Demonstrated excellent problem solving skills.

Has in-depth understanding of Imaging PACS and related software systems as well as general computer knowledge.

Computer literacy (spreadsheets, word processing, database management, Microsoft Office)

Must have strong organizational skills and ability to handle multiple tasks, priorities and deadlines.

Knowledge of SQL database, HL7 and ability to write database queries is preferred.

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

Acts as the subject matter expert for all imaging and related systems from an end user perspective.

Ensures data integrity, security and quality control assurance of digital patient data. Works with HIM to clean up duplicate and erroneous data.

Responsible for updating knowledge base by maintaining all documentation required by product system manuals or service contracts. Helps design training tools for end users.

Assists with upgrades and validation of multiple applications and systems within imaging. keeps detailed records of testing and issues. Escalates system errors as necessary to next tier.

First point of contact for all customers seeking technical support for PACS, imaging software and hardware across the healthcare system. Maintains ticket system, logging issues, troubleshoots, provides support, next steps and resolution.

Assists Medical Staff on use of workstations, remote and web- based products.

Training new users of the PACS system and related systems used within Imaging Departments across the healthcare system.

Provides support for multiple applications and systems by remotely troubleshooting issues, escalating to next tier as necessary.

Assists in the creation and management of down-time procedures for various system components.

Call duties as assigned.

Maintains effective communication and working relationships with all stakeholders.

Other related duties as assigned.

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance Program. Is responsible to detect, observe and report compliance variances to their immediate supervisor, Compliance Officer or HOT LINE.

Works within the framework established by the IT and Imaging Informatics Departments and follows all appropriate policy and protocols put in place by the IT and Imaging Informatics Departments.

Researches solutions prior to implementation to limit adverse effects on end users, other data or software hardware.

Prioritizes work.

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: Associate Degree or 2 years of college coursework

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

NONE REQUIRED

Supervision

Imaging Informatics Support Specialist must be able to prioritize and execute work with minimal supervision.

Qualifications

Must work well as a team member.

Can communicate effectively orally and in writing.

Must be detail oriented and well organized.

Must be able to develop and maintain professional relationships

Prefer graduate of an AMA approved school of Radiologic Technology or have an appropriate IT background.

Prefer 2 years experience as a Radiologic Technologist or 2 years IT experience.

Demonstrated excellent problem solving skills.

Has in-depth understanding of Imaging PACS and related software systems as well as general computer knowledge.

Computer literacy (spreadsheets, word processing, database management, Microsoft Office)

Must have strong organizational skills and ability to handle multiple tasks, priorities and deadlines.

Knowledge of SQL database, HL7 and ability to write database queries is preferred.

Definitions

The Imaging Informatics Specialists acts as the first point of contact for all customers seeking technical support over phone, email or chat for a variety of imaging systems (PACS), software and hardware across the Healthsystem. Ensures smooth daily operations by troubleshooting issues, assists with upgrades and testing, maintains ticket system records and knowledge base.

Position Responsibilities

Contact with Others: Requires frequent but limited contacts with many others to do job, or extensive contacts with a limited number of categories of people to apply procedures or treatment. Requires discretion and tact to interpret departmental procedures.

Effect of Error: Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

People Management Responsibilities

Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task

Work Environment/Physical Effort

Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.

Working Conditions: Generally pleasant working conditions/normal office environment.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No

Directly works with Patients less than 12 months of age: No

Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.

Physical Aspects

Bending: Occasional = 1% - 33% of the time

Typing: Frequent = 34% - 66% of the time

Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time

Feeling (Touch) -- determining temperature, texture, by touching: Not required

Hearing: Frequent = 34% - 66% of the time

Reaching -- above shoulder: Occasional = 1% - 33% of the time

Reaching -- below shoulder: Not required

Visual: Constant = 67% - 100% of the time.

Color Vision: Constant = 67% - 100% of the time.

Speaking: Frequent = 34% - 66% of the time

Standing: Occasional = 1% - 33% of the time

Balancing: Occasional = 1% - 33% of the time

Walking: Frequent = 34% - 66% of the time

Crawling: Occasional = 1% - 33% of the time

Running - in response to an emergency: Not required

Lifting up to 25 lbs.: Occasional = 1% - 33% of the time

Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time

Lifting over 60 lbs.: Not required

Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time

Carrying: Occasional = 1% - 33% of the time

Climbing: Not required

Kneeling: Occasional = 1% - 33% of the time

Squatting: Occasional = 1% - 33% of the time

Tasting: Not required

Smelling: Not required

Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required

Driving -- Class C vehicles: Not required

Driving -- CDL class vehicles: Not required

N95 Respirator usage (PPE): Not required

Hazmat suit usage (PPE): Not required

Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time