Associate Operations Coordinator

6 days ago

Minneapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for an Associate Operations Coordinator in Eden Prairie, Minnesota. This role plays a critical function in our operations, focusing on processing and coordinating various tasks such as shipment information management, order creation, and customer service.

Responsibilities:

• Execute tasks with a focus on quality and efficiency, this may include creating orders, activating shipments, and building loads in adherence to company policies and standard operating procedures.
• Monitor task boards and assigned email accounts to promptly respond to customer and carrier requests.
• Document events and actions taken based on standard operating procedures and prior experience.
• Ensure customer satisfaction by following through on customer or carrier requests and escalating questions or requests when necessary.
• Validate and ensure the accuracy of load data in systems according to company and customer standards.
• Assign loads and schedule appointments as part of the operations coordination.
• Track and trace shipments, ensuring accurate and timely updates are entered into the system.
• Handle invoicing tasks, ensuring accuracy and efficiency in the billing process.
• Provide excellent customer service, addressing inquiries and resolving issues effectively.
• Adhere to and promote a diverse and inclusive work environment, upholding the company’s commitment to equal opportunity and affirmative action.• Demonstrated proficiency in Customer Service
• Outstanding Communication skills
• Familiarity with Office Functions
• Proven experience in Training and Operations
• Knowledge of Procedures and ability to Schedule Appointments
• Capability to manage Invoice and Quality control tasks
• Understanding of Shipping Functions
• Excellent Time Management skills
• Ability to Execute tasks as per requirement
• Proficiency in Microsoft Office Suites
• Adherence to Company Policy
• Prioritization skills and Proficiency in task management
• Experience in a Call Center environment
• Understanding of Standard Operation Procedure
• Creativity and Innovation skills
• Contribution to Business Growth
• Knowledge of Discrimination Laws
• Ability to Load Data as per requirement
• Understanding of the Affirmative Action Plan

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