Guest Service Representative

4 weeks ago


Secaucus, New Jersey, United States Schulte Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Emerald Hospitality Associates. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, responding promptly to their needs and requests.
  • Coordinate the delivery of guest services, including room assignments, amenities, and special requests.
  • Process all reservations and cancellation requests in a timely and efficient manner.
  • Maximize room revenue and occupancy levels through suggestive selling techniques.
  • Handle the department's accounting system, including cash handling, receipts, and guest accounts.
  • Maintain a clean and organized front desk and back office, presenting a professional image to guests and associates.
  • Perform various clerical duties, including mail handling, faxing, and bookkeeping as needed.
  • Act as manager on duty when the manager is not available.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Basic computer skills and ability to communicate effectively verbally and in writing.
  • Ability to exceed expectations of guests and team members.
  • Excellent time management skills.
Perks and Benefits

We offer a comprehensive benefits package, including:

  • Work Today, Get Paid Today with DailyPay.
  • Track your daily income with updates after every shift you work.
  • Transfer your earnings instantly or next day.
  • Automatically save a portion of your paycheck.

In addition to DailyPay, we offer a robust selection of perks and benefits, including:

  • Paid Time Off.
  • Growth and Career Opportunities.
  • Hotel Discounts.
  • 401K.
  • Health/Dental/Vision Insurance.
  • Short-Term/Long-Term Disability.
  • Flexible Spending Accounts.
  • Health Savings Account.
  • Pet Insurance.
  • Dependent Tuition Benefits.
  • EAP Program.
  • Marketplace Discounts at various retailers.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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