Customer Service Representative

3 days ago

San Francisco, United States Robert Half Full time
Job DescriptionJob Description

We are in the healthcare insurance industry and are currently in need of a Bilingual Spanish Customer Service Representative who has a Health and Accident License in their state of residence based in San Francisco, California. This role falls under contract employment and will involve working remotely. As a Customer Service Representative, you will be the first point of contact for our customers and will be crucial in maintaining customer satisfaction and loyalty.


Responsibilities:

• Provide assistance to customers, helping them navigate the healthcare system effectively

• Address customer inquiries and resolve any issues in a timely and professional manner

• Use your skills in data entry to maintain accurate records of customer interactions

• Leverage your understanding of health insurance to recommend and enroll customers in suitable plans

• Collaborate with the team to ensure a smooth customer service process, contributing to the team's overall performance

• Stay updated with the latest products and services offered by the company to provide accurate information to customers

• Actively participate in training sessions and team meetings to continuously improve your performance

• Use your problem-solving skills to handle complex customer issues, escalating them to higher authorities when necessary

• Monitor customer accounts and take appropriate action when needed

• Uphold the company's standards in all customer interactions, ensuring customer satisfaction at all times.


** If you're interested in this position, please apply to this position and contact Meaghan O'Brien at meaghan.obrien - at - roberthalf - .com with your word resume and reference job ID# 00416-0013101732 **

• Must be bilingual in Spanish

• Must have an active Health and Accident Life Insurance license *licenses in more than one state preferred*

• At least 1 year experience in AMA Marketplace

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Proficient in relevant computer applications and data entry

• Ability to interact professionally with customers and team members

• Ability to handle stressful situations and remain calm and professional

• Must be able to work independently and in a team environment

• Strong problem-solving skills and attention to detail

• Must be able to work in a fast-paced environment

• Must have flexible availability, including evenings and weekends as needed

• Must have strong ethical standards and integrity

• Must be able to maintain confidentiality

• Ability to learn quickly and adapt to new processes and procedures.


** If you're interested in this position, please apply to this position and contact Meaghan O'Brien at meaghan.obrien - at - roberthalf - .com with your word resume and reference job ID# 00416-0013101732 **

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