Customer Service Representative
4 weeks ago
About the Role
Tomo Credit is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Provide seamless onboarding experiences for customers
- Help customers navigate their user dashboard and payment process
- Educate customers in a courteous and professional manner
- Respond to customer inquiries in a timely and empathetic manner
- Identify and resolve technical issues with the support of our technical team
- Collect and summarize customer feedback to improve the customer experience
Requirements
- Bachelor's degree or equivalent practical experience
- Prior sales or customer support experience
- Fluency in English, with additional languages a plus
- Strong communication skills, both written and verbal
- Previous experience with a CRM, with familiarity with Zendesk a plus
Why Tomo Credit?
We value passionate, down-to-earth individuals who enjoy fine-tuning details and taking pride in their work. As a Customer Service Representative, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the growth and success of our company.
We offer a competitive salary, insurance benefits, equity, and a flexible vacation policy. We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates.
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