Customer Account Manager

2 months ago

Katy, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH is seeking a CUSTOMER ACCOUNT MANAGER for a direct hire position in Katy, TX.

 

Position: CUSTOMER ACCOUNT MANAGER

Type: direct hire

Location: HYBRID – 4 days onsite/1 day remote (77493 zip code)

Pay Range: $60,000-65,000 annually DOE

Work Schedule: M-F, 8 AM-5 PM

 

SUMMARY:

The Customer Account Manager is an essential extension of our sales team, taking charge of the day-to-day account management for assigned customers. The primary focus is to facilitate seamless communication and provide clarification. The role ensures that customers have the comprehensive support they need, enabling the sales team to focus on new business opportunities.

 

DUTIES:

  • Oversee the entire customer purchase order process, from placement to delivery, ensuring timely and accurate completion

  • Generate and share customized weekly Order Status Reports, catering to the customer's purchasing and receiving departments

  • Communicate proactively with customers about changes or impacts to their orders

  • Act as the customer's advocate, offering solutions tailored to their business needs

  • Timely resolve customer inquiries, including accounts receivable follow-up

  • Support the sales team by handling routine tasks and recommending operational improvements

  • Engage with customers and sales managers through phone and email to offer continuous service support

  • Collaborate with various departments to ensure product availability aligns with customer needs

  • Prepare monthly account reconciliations and statements of demand

  • Organize and schedule container bookings as per customer requirements, coordinating with logistics as necessary

  • Address all customer inquiries and accounts receivable issues

  • Aid the sales team in promotional and forecasting efforts

  • Analyze and disseminate monthly production schedules to customers

  • Participate in organizational meetings, contributing effectively

  • Maintain up-to-date records for customer information and interactions

  • Performs other related duties as assigned by management.

 

QUALIFICATIONS:

· Associates or bachelor’s degree REQUIRED

 

SKILLS:

· Required computer skills: Excel, ERP, Office365

 

EXPERIENCE:

· Minimum three to five years of account management experience



Pay Details: $60,000.00 to $65,000.00 per year

Search managed by: Nicole Vassiliades

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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