Customer Account Manager

1 month ago

Katy, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Job: Customer Account Manager
Company: LHH Recruitment Solutions
Client Industry: Wholesaler
Type: Direct Hire
Location: Katy TX (Onsite, 77493 zip code)
Salary Range: $60K - $70K DOE
Work Schedule: Monday-Friday, 8 AM - 5 PM

Role Overview: The Customer Account Manager supports the sales team by managing day-to-day account activities for assigned customers. This includes ensuring smooth communication, handling inquiries, and managing the customer purchase order process. The goal is to provide comprehensive support, allowing the sales team to focus on acquiring new business.

Duties and Responsibilities:

  • Order Management: Oversee customer purchase orders from placement to delivery and ensure timely and accurate processing.

  • Reporting: Create and share customized weekly Order Status Reports with customer departments.

  • Communication: Proactively update customers about order changes and resolve inquiries, including accounts receivable issues.

  • Customer Advocacy: Provide tailored solutions and act as a liaison between customers and the company.

  • Sales Support: Assist with routine tasks, recommend operational improvements, and aid in promotional and forecasting efforts.

  • Coordination: Collaborate with various departments to ensure product availability and organize container bookings.

  • Account Maintenance: Prepare monthly account reconciliations, statements of demand, and maintain up-to-date records.

  • Participation: Contribute to organizational meetings and perform other related duties as assigned.

Qualifications:

  • Experience: 3-5 years in account management.

  • Education: Associate Degree or a Bachelor's Degree (BA) from a four-year college or university.

  • Skills: Proficiency in Excel, ERP systems, and Office365.

Competencies:

  • Diversity: Knowledge of EEO policy and respect for cultural differences.

  • Ethics: Integrity, respect, and trustworthiness.

  • Judgement: Decision-making within policies, including appropriate people in the process.

  • Adaptability: Flexibility in managing changes and competing demands.

  • Customer Service: Responsive to customer needs and feedback.

  • Initiative: Self-development, readiness to take on responsibilities, and proactive behavior.

  • Problem Solving: Timely problem resolution and alternative solution development.

  • Professionalism: Tactful approach, respect for others, and responsibility for actions.

  • Teamwork: Balance individual and team responsibilities, support team goals, and contribute to a positive team environment.



Pay Details: $60,000.00 to $70,000.00 per year

Search managed by: Laarnie Thompson

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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