Customer Account Representative

4 weeks ago


Katy, Texas, United States LHH Recruitment Solutions Full time
Job Summary

The Customer Account Manager plays a vital role in supporting the sales team by managing day-to-day account activities for assigned customers. This includes ensuring smooth communication, handling inquiries, and managing the customer purchase order process. The goal is to provide comprehensive support, allowing the sales team to focus on acquiring new business.

Key Responsibilities

• Oversee customer purchase orders from placement to delivery and ensure timely and accurate processing.
• Create and share customized weekly Order Status Reports with customer departments.
• Proactively update customers about order changes and resolve inquiries, including accounts receivable issues.
• Provide tailored solutions and act as a liaison between customers and the company.
• Assist with routine tasks, recommend operational improvements, and aid in promotional and forecasting efforts.
• Collaborate with various departments to ensure product availability and organize container bookings.
• Prepare monthly account reconciliations, statements of demand, and maintain up-to-date records.

Requirements

• 3-5 years of experience in account management.
• Associate Degree or a Bachelor's Degree (BA) from a four-year college or university.
• Proficiency in Excel, ERP systems, and Office365.
• Knowledge of EEO policy and respect for cultural differences.
• Integrity, respect, and trustworthiness.
• Decision-making within policies, including appropriate people in the process.
• Flexibility in managing changes and competing demands.
• Responsive to customer needs and feedback.
• Self-development, readiness to take on responsibilities, and proactive behavior.
• Timely problem resolution and alternative solution development.
• Tactful approach, respect for others, and responsibility for actions.
• Balance individual and team responsibilities, support team goals, and contribute to a positive team environment.

Pay Details

$60,000.00 to $70,000.00 per year

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