Customer Service Representative

7 days ago

Katy, Texas, United States American Omni Trading Full time
Job Title: Customer Account Manager

At American Omni Trading, we are seeking a highly skilled Customer Account Manager to join our team. As a key member of our sales team, you will be responsible for managing customer relationships and ensuring seamless communication throughout the entire purchase order process.

Key Responsibilities:
  • Oversee the entire customer purchase order process, from placement to delivery, ensuring timely and accurate completion
  • Generate and share customized weekly Order Status Reports, catering to the customer's purchasing and receiving departments
  • Communicate proactively with customers about changes or impacts to their orders
  • Act as the customer's advocate, offering solutions tailored to their business needs
  • Timely resolve customer inquiries, including accounts receivable follow-up
  • Support the sales team by handling routine tasks and recommending operational improvements
  • Engage with customers and sales managers through phone and email to offer continuous service support
  • Collaborate with various departments to ensure product availability aligns with customer needs
  • Prepare monthly account reconciliations and statements of demand
  • Organize and schedule container bookings as per customer requirements, coordinating with logistics as necessary
  • Address all customer inquiries and accounts receivable issues
  • Aid the sales team in promotional and forecasting efforts
  • Analyze and disseminate monthly production schedules to customers
  • Participate in organizational meetings, contributing effectively
  • Maintain up-to-date records for customer information and interactions
Requirements:
  • Three to five years of account management experience
  • Bachelor's Degree (BA) from four-year college or university or Associate's Degree plus 5 - 7 years of relevant experience
  • Required computer skills: Excel, ERP, Office365
Competencies:
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
  • Judgement - Must display willingness to make decisions and exhibit sound and accurate judgment within policies and delegation of authority; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

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