Contact Center Operator

1 week ago


Washington, United States Washington Physician Services Org. Full time
Job DescriptionJob Description

**Are you looking for a fun, casual, fast paced career that focuses on a positive team atmosphere while providing great patient care? Our Contact Center offers all of that and more Apply Today**

The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy, care, and consistency while performing a variety of tasks to appropriately handle the patient/caller’s requests. Tasks are related to appointment scheduling, telephone call triage, and gathering all appropriate information. At a minimum, must perform Washington Health System Core Contact Center Operator Skills & Responsibilities.

Responsibilities:

  1. Provide personalized customer service by responding to the needs of the patient/caller.
  2. Answer incoming calls and respond to patient/caller’s requests.
  3. Making outbound calls, which include, but are not limited to, rescheduling, and confirming appointments as assigned by management.
  4. Schedule appointment correctly - review appointment date, time, location, and provider name with patient.
  5. Use sound judgment in handling calls and de-escalating upset callers

Shift: Monday - Friday; Daylight hours.

Hours per week: 40

Department: WHS Physicians Group

Internal Posting: 10/10/24-10/17/24

#ZR

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid sick time
  • Referral program
  • Tuition reimbursement
  • Vision insurance


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