CCaaS Systems Architect
7 days ago
A recognized services company in Washington, D.C. area is currently seeking a new Systems Architect CCaaS for a great contract basis opportunity with their staff. In this role, the Systems Architect - CCaaS will be responsible for understanding the current business requirements among all agencies and working with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition.
Responsibilities:
- Take ownership side by side with Lead Architects and PMs to deliver best in class user experiences
- Resolve incidents and requests in a timely manner using ServiceNow
- Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved
- Work with system and application owners to remediate reoccurring issues
- Identify and mitigate risks through incident analysis associated with Genesys Cloud service delivery, ensuring business continuity
Qualifications
- Bachelor's Degree and 10+ years of relevant UC and Contact Center work experience
- 3+ years of experience with ServiceNow, Jira and Confluence (or Rally) systems
- Prior Genesys Cloud CX and Genesys PureConnect experience
- Broad knowledge of networking (Routing, Switching, Wi-Fi, Internet), Active Directory, SSO, etc.
- Strong knowledge on Cloud based environments (Amazon AWS, Microsoft Azure), Application Integrations & Connectors, and Authentication
- Strong knowledge on SIP, SBC's, Circuits, IPSEC, WebRTC
- Experience producing Monthly Operational Reviews and Quarterly Business Reviews
- Experience authoring Root Cause Analysis reports as a follow up to major P1 or P2 events/incidents
-
CCaaS Systems Architect
7 days ago
Washington, United States Tandym Group Full time{"title": "CCaaS Systems Architect", "content": "Job SummaryTandym Group is seeking a highly skilled CCaaS Systems Architect to join our team. As a key member of our staff, you will be responsible for delivering best-in-class user experiences and ensuring business continuity in our contact center operations.Key ResponsibilitiesCollaborate with Lead...
-
CCaaS Systems Architect
7 days ago
washington, United States Tandym Group Full timeA recognized services company in Washington, D.C. area is currently seeking a new Systems Architect CCaaS for a great contract basis opportunity with their staff. In this role, the Systems Architect - CCaaS will be responsible for understanding the current business requirements among all agencies and working with the PM, Lead Architect, Solution Delivery and...
-
CCaaS Systems Architect
7 days ago
Washington, United States Tandym Group Full timeA recognized services company in Washington, D.C. area is currently seeking a new Systems Architect CCaaS for a great contract basis opportunity with their staff. In this role, the Systems Architect - CCaaS will be responsible for understanding the current business requirements among all agencies and working with the PM, Lead Architect, Solution Delivery and...
-
CCaaS Systems Engineer
4 days ago
Washington, United States Tandym Group Full timeJob Title: CCaaS Systems EngineerWe are seeking a highly skilled CCaaS Systems Engineer to join our team at Tandym Group. As a CCaaS Systems Engineer, you will play a critical role in the design, implementation, and maintenance of our cloud-based contact center systems.Key Responsibilities:Design and implement cloud-based contact center systems, ensuring...
-
CCaaS Systems Engineer
7 days ago
washington, United States Tandym Group Full timeWe have a current opportunity for a CCaaS Systems Engineer (Service Desk Lead) on a contract basis. The position will be based in Washington, D.C.. For further information about this position please apply.Responsibilities:The CCaaS Systems Engineer (Service Desk Lead) serves as subject matter expert associated with content, processes, and procedures...
-
CCaaS Systems Engineer
7 days ago
Washington, United States Tandym Group Full timeWe have a current opportunity for a CCaaS Systems Engineer (Service Desk Lead) on a contract basis. The position will be based in Washington, D.C.. For further information about this position please apply.Responsibilities:The CCaaS Systems Engineer (Service Desk Lead) serves as subject matter expert associated with content, processes, and procedures...
-
CCaaS Systems Engineer
7 days ago
Washington, United States Tandym Group Full timeWe have a current opportunity for a CCaaS Systems Engineer (Service Desk Lead) on a contract basis. The position will be based in Washington, D.C.. For further information about this position please apply.Responsibilities:The CCaaS Systems Engineer (Service Desk Lead) serves as subject matter expert associated with content, processes, and procedures...
-
Senior CCaaS Technical Specialist
2 weeks ago
Washington, Washington, D.C., United States Peraton Full timeJob SummaryThe Sr. CCaaS Technician will be responsible for providing high-level technical support for CCaaS Genesys Cloud CX incidents and requests. This role will work collaboratively with primary service desk level 1 techs to resolve issues in a timely manner. The ideal candidate will have excellent communication skills, be able to establish trust...
-
Senior CCaaS Technical Specialist
2 weeks ago
Washington, Washington, D.C., United States Peraton Full timeJob SummaryWe are seeking a highly skilled CCaaS Technical Specialist to join our team at Peraton. As a key member of our technical team, you will be responsible for providing expert-level technical support and guidance to our customers.Key Responsibilities• Provide high-level technical support and guidance to customers on CCaaS Genesys Cloud CX incidents...
-
Senior CCaaS Technical Specialist
5 days ago
Washington, Washington, D.C., United States Peraton Full timeJob SummaryWe are seeking a highly skilled CCaaS Technical Specialist to join our team at Peraton. As a key member of our technical team, you will be responsible for providing expert-level technical support and guidance to our customers.ResponsibilitiesProvide high-level technical support and guidance to customers on CCaaS Genesys Cloud CX incidents and...
-
Service Desk Analyst
7 days ago
washington, United States Tandym Group Full timeA recognized services company in the Washington, D.C. area is currently seeking a new Service Desk Analyst - CCaaS to join their growing team on a contract basis. For further information about this position, please apply.Responsibilities:The Service Desk Analyst will:Author and update documentation, deliverables, procedures, and knowledge basesAssist in...
-
Service Desk Analyst
7 days ago
Washington, United States Tandym Group Full timeA recognized services company in the Washington, D.C. area is currently seeking a new Service Desk Analyst - CCaaS to join their growing team on a contract basis. For further information about this position, please apply.Responsibilities:The Service Desk Analyst will:Author and update documentation, deliverables, procedures, and knowledge basesAssist in...
-
Service Desk Analyst
4 days ago
Washington, United States Tandym Group Full timeA leading services company in the Washington, D.C. area is seeking a skilled Service Desk Analyst - CCaaS to join their team on a contract basis.Key Responsibilities:The successful candidate will be responsible for:Creating and updating documentation, deliverables, procedures, and knowledge bases to ensure seamless service desk operations.Collaborating with...
-
Lead Content Management Systems Architect
1 month ago
Washington, Washington, D.C., United States TriTech Enterprise Systems, Inc. Full timePosition OverviewNote: This candidate must possess or be eligible to obtain a government clearance.Note: The candidate must be a US citizen and/or a green card holder.TriTech Enterprise Systems, Inc. is in search of a skilled Lead Content Management Systems Architect to contribute to a long-term Federal initiative. The Lead CMS Architect will be responsible...
-
*Systems Engineer III
2 days ago
Washington, United States TASC Technical Services Full timeJob DescriptionJob DescriptionSystems Engineer 3Location: Washington DCDuration: 6+ MonthsRate: Up to $36.50/hr BOESummary:The experienced Sr. CCaaS Technician will take ownership of tickets and incidents requiring Tier 3 level expertise and when available, assist Tier 2 level (Mid and Junior level) technicians in troubleshooting and complex MACD (move, add,...
-
System Architect
4 months ago
Washington, United States LinTech Global Full timeSystems Architect – Level II LOCATION: Remote LinTech Global is looking for a candidate to join our team as a Systems Architect to provide support to our client in Business Solutions Development (BSD). BSD requires experienced solution architects, data managers, Extract, Transfer, Load (ETL) programming, data science and analytic resources to transform...
-
Lead Systems Architect
4 weeks ago
Washington, Washington, D.C., United States Castalia Systems Full timePosition OverviewEmployment Type: Full-TimeSecurity Clearance: An active Secret clearance is required, with the ability to secure a TS/SCI clearance and DHS suitability.Eligibility: Must be a U.S. Citizen.Employee Benefits: Comprehensive medical, dental, and vision plans, 401k matching, generous paid time off, recognized holidays, opportunities for...
-
Lead Systems Architect
1 month ago
Washington, Washington, D.C., United States Allen Integrated Solutions Full timeJob OverviewPosition: Systems Architect (Expert)Clearance Level: TS/SCIExperience Required: 18 yearsLocation: Springfield, VA/ChantillyPosition Summary:As a leading Systems Architect, you will play a pivotal role in guiding the design and development of innovative solutions for intricate application challenges. This includes API design, data services,...
-
Enterprise Systems Architect
4 weeks ago
Washington, Washington, D.C., United States ManTech Full timeBecome a Key Player as a Systems ArchitectAt ManTech, we value our workforce and provide avenues for professional growth. We are in search of a dedicated Systems Architect to enhance our team. If you have a strong interest in architecting sophisticated systems and making a significant impact on national security, we would like to hear from you.Key...
-
Linux Systems Architect
3 weeks ago
Washington, United States General Dynamics Information Technology Full timePrincipal Architect - LinuxSeize the opportunity to make a meaningful impact as a Principal Architect for Linux with General Dynamics Information Technology. A career in systems engineering means designing and implementing the systems that matter most. You will ensure that Linux site design, architecture, and certificate services are functioning properly and...