IT Operations Support Analyst II

2 weeks ago


Pittsburgh, United States ConsultUSA Full time

Description:

Our client has an immediate need for an IT Operations Support Analyst II, who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk support


Requirements:

  • Experience working in an IT environment with an emphasis on Service Desk and Operations Management
  • 1-2 years experience with Control-M or other scheduling packages
  • Experience with ITIL Methodologies
  • Experience using a ticketing system/Incident Management System
  • A+ certification or equivalent
  • Ability to understand job dependencies, predecessors, and successors and assess the impact of modifications to Control-M schedules
  • Thorough understanding of ITIL Processes
  • Experience working with Cherwell
  • Experience working with virtual/remote staff members
  • Experience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environments
  • Understanding of Network Monitoring Applications (OP5/Nagios)
  • Experience with Active Directory, Unlocking Accounts, Resetting Passwords
  • Experience working both independently and as part of a project group
  • Competence in MS Office, including MSExcel, MSAccess, MSWord
  • ITIL certified a plus


Responsibilities:

  • Troubleshooting and resolving remote hardware, software, and network issues
  • Identification and triage of indents and requests
  • Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
  • Performing standard IT Incident, Problem, and Change Management protocols
  • Monitoring Production Batch (Mainframe and Distributive)
  • Working with teams in an MSP and/or high-volume internal IT support environment
  • Interpreting system and event messages and alerts via monitoring tools, and software applications, and generating email findings, developing new processes and procedures to enhance operations.
  • Complying with business and disaster recovery runbooks
  • Creating and maintaining accurate documentation/procedures
  • Communicating status updates with key stakeholders during major incidents
  • Analyzing and providing resolution to complex and dynamic enterprise technology issues
  • Working together with vendors to aid repairs of hardware
  • Identifying incident trends; recommend and implement improvements to reduce incidents


Why Work for ConsultUSA:

  • ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
  • ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
  • We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
  • ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA


How to Apply:

To submit your application, please click the “Apply Now” button located at the top and bottom of the page.

ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.


For a complete listing of all ConsultUSA jobs please visit www.consultusa.com



  • Pittsburgh, United States ConsultUSA Full time

    Description:Our client has an immediate need for an IT Operations Support Analyst II, who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk supportRequirements:Experience working in an IT environment with an emphasis on...


  • pittsburgh, United States ConsultUSA Full time

    Description:Our client has an immediate need for an IT Operations Support Analyst II, who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk supportRequirements:Experience working in an IT environment with an emphasis on...

  • Financial Analyst II

    4 weeks ago


    Pittsburgh, Pennsylvania, United States Thermo Fisher Scientific Full time

    Job Title: Financial Analyst IIAbout the Role:Thermo Fisher Scientific is seeking a highly skilled Financial Analyst II to join our team. As a Financial Analyst II, you will play a critical role in supporting the Customer Channels Group by providing financial analysis and insights to inform business decisions.Key Responsibilities:Develop and maintain...


  • Pittsburgh, Pennsylvania, United States ConsultUSA Full time

    Job Summary:We are seeking an IT Operations Support Analyst II to join our team at ConsultUSA. The successful candidate will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Troubleshoot and resolve technical issues related to hardware, software, and network infrastructureIdentify and document...

  • Accounting Analyst II

    4 weeks ago


    Pittsburgh, Pennsylvania, United States Federal Home Loan Bank Pittsburgh Full time

    Job SummaryThe Federal Home Loan Bank of Pittsburgh is seeking a highly skilled Accounting Analyst II to join our team. This role is responsible for preparing timely and accurate financial reports, processing and maintaining accounting records, and preparing internal and external accounting reports.Key ResponsibilitiesPrepare and process general ledger...


  • Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to join our team located in Pittsburgh, Pennsylvania. The individual will be employed on a long-term contract basis and will play a pivotal role in providing systems support services, coordinating service requests, and maintaining our service desk procedures and...


  • Pittsburgh, United States Duquesne Light Company Full time

    Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy,...


  • Pittsburgh, Pennsylvania, United States Duquesne Light Company Full time

    Job SummaryThe Systems and Software Analyst II is a key member of our team, responsible for analyzing business and technical opportunities to drive effective system configuration, integration, implementation, and support activities.Key ResponsibilitiesInfluence technical product strategy by understanding business and technical context and collaborating with...


  • Pittsburgh, Pennsylvania, United States Innovative Systems Full time

    Innovative Systems, a leading provider of data quality and compliance solutions, is seeking a talented Software Support Analyst to join our Customer Success team.This role offers a unique opportunity to combine technical skills with problem-solving and communication abilities to deliver exceptional customer support.As a Software Support Analyst, you will...


  • Pittsburgh, Pennsylvania, United States Bizowie Full time

    Job Title: Software Support AnalystWe are seeking a highly skilled and motivated Software Support Analyst to join our team at Bizowie. As a key member of our technical support team, you will play a crucial role in providing exceptional support to our customers and ensuring the smooth operation of our software systems.Responsibilities:Provide expert technical...


  • Pittsburgh, Pennsylvania, United States Bizowie Full time

    Job Title: Software Support AnalystWe are seeking a highly skilled and motivated Software Support Analyst to join our team at Bizowie. As a key member of our support team, you will play a crucial role in providing exceptional support to our customers and ensuring the smooth operation of our software systems.Responsibilities:Provide expert technical support...

  • Loan Support Analyst

    2 weeks ago


    Pittsburgh, Pennsylvania, United States PNC Financial Services Group Full time

    Job OverviewPNC Financial Services Group is seeking a highly motivated and detail-oriented Loan Support Analyst to join our team. As a Loan Support Analyst, you will play a critical role in ensuring the accuracy and completeness of loan documentation and collateral transactions.Key ResponsibilitiesReview and verify loan documentation to ensure compliance...


  • Pittsburgh, Pennsylvania, United States ConsultUSA Full time

    Job SummaryWe are seeking an IT Operations Support Analyst II to join our team at ConsultUSA. The successful candidate will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are available and providing 24x7 helpdesk support.Key ResponsibilitiesTroubleshoot and...


  • Pittsburgh, Pennsylvania, United States Phoenix Technical Solutions Full time

    Job OverviewWe are seeking a highly skilled Industrial Operations Analyst to join our team at Phoenix Technical Solutions. As an Industrial Operations Analyst, you will be responsible for analyzing and impacting cost activities across multiple manufacturing locations.The ideal candidate will have a degree in Engineering or related STEM curriculum and...


  • Pittsburgh, Pennsylvania, United States Innovative Systems Full time

    Join our team at Innovative Systems as a Software Support Analyst and be part of our Customer Success team. As a Software Support Analyst, you will support clients utilizing our award-winning, anti-terrorism/anti-money laundering software in various regions. You will have the ability to work a hybrid schedule, with the option to be based in our World...


  • Pittsburgh, United States Duquesne Light Company Full time

    Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy,...


  • Pittsburgh, United States Duquesne Light Company Full time

    Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy,...


  • Pittsburgh, United States Duquesne Light Company Full time

    Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy,...

  • Accounting Analyst II

    3 weeks ago


    Pittsburgh, PA , USA, United States Federal Home Loan Bank Pittsburgh Full time

    Job SummaryThe Federal Home Loan Bank of Pittsburgh is seeking a highly skilled Accounting Analyst II to join our team. As a key member of our accounting operations, you will be responsible for preparing timely and accurate financial reports, processing and maintaining accounting records, and preparing internal and external accounting reports.Key...


  • Pittsburgh, Pennsylvania, United States Hire IT People, Inc Full time

    ServiceNow ITSM Business AnalystWe are seeking a highly skilled ServiceNow ITSM Business Analyst to join our team at Hire IT People, Inc. As a key member of our IT team, you will be responsible for analyzing business needs and developing solutions to improve our IT service management processes.Key Responsibilities:Analyze business requirements and develop...