Current jobs related to Manager IT Help Desk Services - Pittsburgh - eStaff Search Group

  • Help Desk Analyst II

    2 months ago

    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a Help Desk Analyst II to join our team in the transport industry, located in Pittsburgh, Pennsylvania. In this role, you will be expected to execute a range of technical tasks such as maintaining computing systems, assisting in meeting setups, and offering help desk support to users. This role offers a...

  • Help Desk Analyst

    4 weeks ago

    Pittsburgh, United States Aires Full time

    Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.Aires‘ Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our...

  • Help Desk Analyst III

    3 weeks ago

    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring...

  • Help Desk Professional

    3 weeks ago

    Pittsburgh, Pennsylvania, United States K-Tek Resourcing Full time

    About the JobWe are looking for a Help Desk Professional to join our team in Pittsburgh, PA. This is a long-term contract position with an estimated salary of $60,000 - $80,000 per year.This role involves resolving technical issues for clients, ensuring their technology is running smoothly.You will be responsible for troubleshooting hardware and software...

  • Food Service Manager

    1 week ago

    Pittsburgh, Pennsylvania, United States Odle Manager Full time

    About the RoleWe are looking for a highly motivated Food Service Manager to oversee the day-to-day operations of our kitchen. This is a full-time, hourly position with a competitive salary range of $45,000 - $60,000 per year.The successful candidate will have excellent leadership skills, as well as experience in food preparation and management. A valid...

  • Help Desk Support Specialist

    1 week ago

    Pittsburgh, Pennsylvania, United States TEKsystems Full time

    Job OverviewThis is a high-volume call center environment where you will be responsible for providing exceptional customer service and technical support to our clients.We are seeking a motivated and detail-oriented individual to join our team as a Help Desk Technician. As a member of our team, you will have the opportunity to work with a variety of...

  • IT Support Specialist

    2 weeks ago

    Pittsburgh, United States ConsultNet Full time

    Position Summary Role: IT End User Support Specialist Company Size: 140+ employees for case management company. Company has grown from 40-140 in a very short period of time and needs additional IT support. Location: Pittsburgh, PA (4 days in-office, 1 day remote) Type: Temp-to-hire MUST HAVE's: -Great Customer Service (patience with older end...

  • IT Support Specialist

    3 weeks ago

    Pittsburgh, United States ConsultNet Full time

    Position Summary Role: IT End User Support Specialist Company Size: 140+ employees for case management company. Company has grown from 40-140 in a very short period of time and needs additional IT support. Location: Pittsburgh, PA (4 days in-office, 1 day remote) Type: Temp-to-hire MUST HAVE's: -Great Customer Service (patience with older end users)...

  • Customer Service Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Aimbridge Hospitality Full time

    About the RoleWe are seeking a skilled and charismatic Front Desk Agent to join our dynamic team at the Holiday Inn Express Pittsburgh. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and managing the overall flow of the front desk area.Key Responsibilities:Deliver outstanding guest service,...

  • Help Desk Technician

    1 week ago

    Pittsburgh, Pennsylvania, United States Enkompas Full time

    The Tier One IT Analyst Technician role at Enkompas offers a unique opportunity to work in a fast-paced and rewarding environment, providing internal system and deskside support to employees and contractors. As an IT analyst/Technician, you will be responsible for providing technical assistance, troubleshooting issues, and resolving problems in a timely and...

  • IT Support Specialist

    3 weeks ago

    pittsburgh, United States ConsultNet Full time

    Position Summary Role: IT End User Support Specialist Company Size: 140+ employees for case management company. Company has grown from 40-140 in a very short period of time and needs additional IT support. Location: Pittsburgh, PA (4 days in-office, 1 day remote) Type: Temp-to-hire MUST HAVE's: -Great Customer Service (patience with older end users)...

  • Front Desk Coordinator

    2 weeks ago

    Pittsburgh, Pennsylvania, United States ALAN M TIMKO DMD Full time

    About the RoleWe are a state-of-the-art periodontal office seeking an experienced front desk professional to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a willingness to help in all aspects of the dental practice.The successful candidate will be responsible for managing front desk duties, including...

  • Front Desk Host

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Island Hospitality Management Full time

    Job OverviewWe are seeking a highly motivated and friendly individual to join our team as a Gallery Host at Island Hospitality Management.About the JobThis role involves providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet and assist guests, respond to...

  • Front Desk Receptionist

    1 month ago

    Pittsburgh, United States Compunnel Inc. Full time

    Front Desk ReceptionistPittsburgh, PennsylvaniaJoin This week itself after a phone conversation6 months Pay-$20-22/hr W2 all inclusive· Implement daily inspections of the facilities/offices to ensure a safe and fully functioning environment· Ensure to enforce and comply with all company established policies and procedures· Maintain facility and records to...

  • Front Desk Receptionist

    4 weeks ago

    Pittsburgh, United States Compunnel Full time

    Front Desk Receptionist Pittsburgh, Pennsylvania Join This week itself after a phone conversation 6 months Pay-$20-22/hr W2 all inclusive Implement daily inspections of the facilities/offices to ensure a safe and fully functioning environment Ensure to enforce and comply with all company established policies and procedures Maintain facility and records...

  • Service Desk Specialist

    1 week ago

    Pittsburgh, Pennsylvania, United States Ajilon Full time

    We are seeking an experienced Customer Service Representative to join our Ajilon team. As a key member of our service desk, you will be responsible for providing top-notch support to our clients via phone.Your duties will include responding to customer inquiries, resolving issues, and escalating complex problems to senior staff members when necessary. You...

  • ConsultNet | IT Support Specialist

    2 weeks ago

    Pittsburgh, United States ConsultNet Full time

    Position Summary Role: IT End User Support Specialist Company Size: 140+ employees for case management company. Company has grown from 40-140 in a very short period of time and needs additional IT support. Location: Pittsburgh, PA (4 days in-office, 1 day remote) Type: Temp-to-hire MUST HAVE's: -Great Customer Service (patience with older end users)...

  • ConsultNet | IT Support Specialist

    3 weeks ago

    pittsburgh, United States ConsultNet Full time

    Position Summary Role: IT End User Support Specialist Company Size: 140+ employees for case management company. Company has grown from 40-140 in a very short period of time and needs additional IT support. Location: Pittsburgh, PA (4 days in-office, 1 day remote) Type: Temp-to-hire MUST HAVE's: -Great Customer Service (patience with older end users)...

  • Front Desk Night Manager Position

    1 week ago

    Pittsburgh, Pennsylvania, United States Concord Hospitality Full time

    Job Overview:The Night Auditor is responsible for managing the front desk operations during late-night hours, ensuring seamless guest service and efficient financial processes.Key Responsibilities:Manage credit card transactions, restaurant, and event revenueRespond to customer inquiries via phone and emailReview and verify financial records, identifying...

  • Front Desk Associate

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Fairfield Pittsburgh Neville Island Full time

    About the Role:We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Night Auditor. This role is ideal for someone who is organized, able to multitask, and has excellent communication skills.Key Responsibilities:Night Audit Process: Ensure the accuracy and completeness of night audit procedures, including reviewing...

Manager IT Help Desk Services

1 month ago

Pittsburgh, United States eStaff Search Group Full time

Manager of Help Desk Support - Hybrid

Strategic Responsibilities:

  • Develop and execute a strategy for delivering collaborative technologies to employees.
  • Lead the strategy for internal users, including Microsoft 365 and other collaboration tools.
  • Stay current on emerging technologies and recommend new products and features.

Microsoft 365 and Employee Enablement:

  • Support Microsoft 365, including licensing, configuration, and permissions.
  • Microsoft Exchange and Endpoint Manager support
  • Promote employee adoption and optimize usage through education.
  • Provide guidance and documentation on best practices and product usage.

End-User Experience and Support:

  • Enhance the employee experience when interacting with the IT Service team.
  • Monitor and manage end-user equipment and related management products.
  • Collaborate with cross-functional teams to ensure a cohesive digital experience.

Design and Implementation:

  • Manage or lead the design, development, optimization, and implementation of end-user experiences.
  • Manage service requests for new services, information, or changes to existing services.

Performance and Feedback:

  • Monitor and report on key performance indicators (KPIs) to measure the effectiveness of digital initiatives.
  • Analyze user behavior and feedback to identify educational opportunities.

Team and Vendor Management:

  • Manage helpdesk operations, addressing Tier 1 and Tier 2 issues, and oversee an outsourced call center for off-hour escalations.
  • Oversee the team responsible for digital touchpoints, such as conference room equipment, desktops, laptops, and other workstation items.
  • Maintain effective vendor relationships and manage contracted services.

Policy and Procedure Development:

  • Develop and maintain IT policies, procedures, and documentation related to end-user products and services.
  • Assess and improve practices and procedures to enhance efficiency and effectiveness.

Qualifications

  • 10 years' experience end user support with at least 3 years managing support services