Collections Specialist

2 weeks ago


Manchester, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract-to-hire employment opportunity for a Collections Specialist in Manchester, New Hampshire. This role involves managing collections in the manufacturing industry, performing general ledger tasks, and maintaining financial dashboards. The Collections Specialist will be responsible for customer billing verification, manual data entry tasks related to AR processes, and liaising with internal teams to ensure billing alignment.

Responsibilities:

• Manage collections primarily through email, ensuring timely payments while maintaining professionalism.
• Perform tasks related to the general ledger, AR aging, and maintain financial dashboards.
• Review and verify customer billing, ensuring the accuracy of project numbers and purchase orders.
• Perform manual data entry tasks related to AR processes using Excel, including Pivot Tables and Vlookups.
• Collaborate closely with internal teams such as Sales and Project Management to ensure alignment on billing.
• Handle communications with customers in a polite, professional manner, avoiding aggressive collection tactics.
• Support the company's operations, which include serving over 1,300 global clients.
• Utilize skills in Accounts Receivable (AR), Billing Functions, Collection Processes, General Ledger, Heavily-Outbound, VLOOKUP, Pivot Table, and Purchase Orders.
• Maintain a professional and patient demeanor when dealing with customers and internal stakeholders.• Minimum of 5 years of experience as a Collections Specialist or similar role in the manufacturing industry
• Proficiency in Accounts Receivable (AR) and Billing Functions
• Demonstrated experience in Collection Processes and General Ledger
• Expertise in handling Heavily-Outbound tasks
• Proficient in using VLOOKUP and Pivot Table in Excel
• Experience in managing Purchase Orders
• Strong negotiation and communication skills
• Attention to detail and ability to work independently
• Proven ability to meet and exceed collection targets
• Relevant certification or degree in finance, accounting, or related field is preferred.

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