Debt Recovery Specialist

7 hours ago

Manchester, New Hampshire, United States Impact Fire Services Full time

Job Summary

We are seeking a highly skilled Debt Recovery Specialist to join our team at Impact Fire Services. As a key member of our collections team, you will be responsible for recovering revenue due in an efficient and effective manner.

Key Responsibilities:

  • Call overdue accounts for payment, utilizing sound and proactive collection techniques.
  • Ensure collection efforts are performed with a customer service approach.
  • Analyze delinquent accounts and make recommendations for resolution on high-risk accounts.
  • Answer incoming calls and assist customers and service managers with questions as needed.
  • Enter information into our tracking system for all calls made to customers.
  • Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently.
  • Initiate small claims court actions, submit proper forms to the court, and appear in court to testify.
  • Research disputed balances and payments, and update Credit Bureau(s) for disputed accounts.
  • Process credit cards.
  • Communicate the status of account problems on a regular basis to our Office/Collections Manager.
  • Meet or exceed assigned goals.
  • Print, fax, and email invoices to customers on request.

Requirements:

  • Associate degree; 2-4 years relevant experience or equivalent combination of education & experience.
  • Proficiency with Microsoft Office suite.
  • Experience with Great Plains accounting system is a plus.
  • Ability to work simultaneously in multiple platforms.
  • Excellent communication skills.
  • Excellent working relationship with the sales/service departments.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Ability to work well with co-workers and superiors.
  • Ability to thrive in a fast-paced organization.

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